Customer Service Representative

3 months ago

Christchurch, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Travel Claims**

**£22,900 - £27,200 per annum** (DOE)

**Christchurch / Hybrid** (After probation period)

**Full training provided**

**Join our dynamic team and become the backbone of our company's exceptional customer service**

Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed, delivering complete medical assistance solutions to our customers and corporate partners, all over the world.

As a Travel Claims Handler, you'll be the first point of contact for customers who have experienced unforeseen events. You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

**Duties and responsibilities of the Customer Service Advisor**:

- Resolving claims efficiently
- Providing the customer with clear guidance to ensure that the claim process is first class

**Requirements of the Customer Service Advisor**:

- Previous call centre / customer service experience preferred
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers

**Salary and Benefits of the Customer Service Advisor**:

- £22,900 - £27,200 per annum
- 30 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

If you're ready to embark on an exciting career as a Travel Claims Handler, visit our website or call us today

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

**Job Types**: Full-time, Permanent

**Salary**: £22,900.00-£27,200.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home

Ability to commute/relocate:

- Christchurch: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Christchurch

  • Customer Service Representative

    4 months ago

    Christchurch, United Kingdom Curtiss-Wright Full time

    Customer Service Representative We are looking for a Customer Service Representative to join our Christchurch site! Location: Christchurch UK Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase...

  • Call Centre Representative

    3 days ago

    Christchurch, United Kingdom Rubicon People Partnership Full time

    Call Centre Representative, Christchurch, Temp, £23k Are you a great communicator with a passion for customer service? Join a small team based behind Bournemouth Airport as a Call Centre Representative and help reconnect with lapsed customers.Our client has stressed that there is NO COLD CALLING, you will be connecting customers that have previously...

  • Customer Service

    3 months ago

    Christchurch, United Kingdom Breathe Safety Ltd Full time

    **About Breathe Safety**: Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having recently relocated to our headquarters at...

  • Customer Service

    4 months ago

    Christchurch, United Kingdom Breathe Safety Ltd Full time

    **About Breathe Safety**: Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having recently relocated to our headquarters at...

  • Branch Member Representative

    4 months ago

    Christchurch, United Kingdom Nationwide Building Society Full time

    On behalf of **Nationwide**, AMS are seeking **a Branch Member Representative **for a 9 month contract working within our **Christchurch **Branch. Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest...

  • Customer Service Advisor

    3 months ago

    Christchurch, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Jaguar Land Rover Dealership in Christchurch. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    4 months ago

    Christchurch, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Jaguar Land Rover Dealership in Christchurch. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    3 months ago

    Christchurch, United Kingdom Hendy Group Full time

    Service Advisor We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Kia **Dealerships in **Christchurch**. You do not need automotive experience to be successful in this...

  • Customer Service Assistant

    3 months ago

    Christchurch, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Christchurch, BH23 1PQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    4 months ago

    Christchurch, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Christchurch, BH23 1PQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    4 months ago

    Christchurch, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Christchurch, BH23 1PQ **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    4 months ago

    Christchurch, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Christchurch, BH23 1PQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    3 months ago

    Christchurch, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Christchurch, BH23 1PQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Advisor

    4 months ago

    Christchurch, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week - 3** Month fixed term contract** **Shifts available Saturday & Sunday, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q Christchurch** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    4 months ago

    Christchurch, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 11.5 hours per week across 2 days on a rota basis** **6 Month Fixed Term Contract** **Shifts available Monday - Sunday, 08.00am - 08.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Christchurch** We believe anyone can improve their home to make life better. Every day, we give...

  • Customer Service Advisor – Advisor Services

    4 months ago

    Christchurch, United Kingdom Vitality Full time

    Customer Service Advisor – Advisor Services Salary: £22,900 + Bonus + Benefits Location: Bournemouth (hybrid working) Shift Pattern: Monday to Friday: 9am-6pm (no weekends) Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too.  That’s why, as a Customer Service...

  • Tyre Customer Service Assistant

    3 months ago

    Christchurch, United Kingdom Protyre Full time

    **Retail Assistant (Service Advisor)** Protyre is looking for an enthusiastic Retail Assistant to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities. Reporting to the Centre Manager will be responsible for dealing directly with customers both in person and on the phone, to help...

  • Agricultural Service Manager

    4 days ago

    Christchurch, United Kingdom Agricultural and Farming Jobs Full time

    About the RoleWe are seeking an experienced and dynamic Service Manager to join our team at Agricultural and Farming Jobs. As a key member of our operations team, you will play a pivotal role in ensuring the delivery of exceptional customer service and driving the growth of our service business.Key ResponsibilitiesOversee Service Operations: Manage all...

  • Agricultural Service Manager

    4 days ago

    Christchurch, United Kingdom Agricultural and Farming Jobs Full time

    About the RoleWe are seeking an experienced and dynamic Service Manager to join our team at Agricultural and Farming Jobs. As a key member of our operations team, you will play a pivotal role in ensuring the delivery of exceptional customer service and driving the growth of our service business.Key ResponsibilitiesOversee Service Operations: Manage all...

  • Trainee Customer Service Advisor

    4 months ago

    Christchurch, United Kingdom Penton Motor Group Full time

    Penton Motor Group - Trainee Service Advisor A new fantastic opportunity has become available at our Citroen Chrietchurch Branch. We are looking to employ someone from a customer environment such as hospitality, retail etc. We want your skills as Customer Focused Champion to delight our Service Customers. Benefits will include: - Working for a Family...