Customer Service

4 weeks ago

Christchurch, United Kingdom Breathe Safety Ltd Full time

**About Breathe Safety**:
Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having recently relocated to our headquarters at Bournemouth Airport, we continue to expand our horizons with operational branches in Fawley and the Teesside area.

Our new headquarters symbolize our commitment to innovation, employee growth, and enhancing customer experience. In this dynamic environment, we are not just maintaining but actively reinforcing our leading position in the industry. We pride ourselves on our ability to adapt and evolve, ensuring the highest standards of safety and efficiency for our clients.

**Our Core Values**:
At Breathe Safety, our values are the bedrock of our culture and operations. We adhere to PACT: Positive Attitude, Accountability, Customer Focus, and Trustworthiness. These values guide every aspect of our work and are vital to our ongoing success. We seek individuals who align with these values and are eager to contribute to our dynamic team.

**The Opportunity**:
An exciting position is available at Breathe Safety for those passionate about customer service. We are on the lookout for a detail-oriented, communicative individual ready to tackle customer inquiries head-on. In this essential **customer service role**, you will be the bridge between our customers and internal teams, playing a crucial part in our company's success. Join us to become an integral member of our customer service team, where your efforts are key to maintaining the high standard of service our customers expect.

**Responsibilities**
- Ensure all equipment is delivered to customers on time and complete.
- Maintain precise stock accuracy by regularly verifying the physical equipment and system records.
- Prepare different monthly reports for key metrics and information from the department.
- Attend customer meeting when require understanding their needs and improve any service.

**Required Experience and Skills**:

- Previous experience in customer service role will be advantageous.
- Excellent communication and interpersonal skills.
- Organisational and time management skills and the ability to prioritise their workload effectively.
- IT literate with good typing skills and confident using a range of programmes including outlook, word, and spreadsheets (excel).
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Able to work with a team, take direction from others and collaborate effectively.

**Benefits**:

- Additional leave for length of service.
- Company pension
- Cycle and Tech Scheme
- On-site parking
- Company events
- Friendly working environment.
- Training & Development Opportunities

**Location**: The position is office-based in Bournemouth (BH23), England.

**Working Hours**: Monday to Friday - 40 Hours

Pay: £26,000.00-£29,000.00 per year

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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