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Customer Service Executive

4 months ago

Christchurch, United Kingdom Dynamite Recruitment Full time
Hours: Rostered hours between 8am, and 8pm Monday to Saturday (1 in 6 Saturdays) Hybrid working opportuntities once training has been completed.

Salary: Up to £25000 dependant on experience

Free on-site parking
Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
Free annual travel insurance (subject to qualifying criteria)
Discount on your home and motor insurance
Salary supplements for using an additional language
Annual Bonus scheme of approx 5%
Fully equipped gym and other social club facilities.
Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.

Due to growth our client is looking to recruit Customer Service Advisors to support within their contact centre and assist customers in managing their claims

As a Customer Service Advisor,/ Claims Handler you will be responsible for the following tasks

Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims
Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion
Ensure all relevant information is captured and updated on the system for each customer
Accurately assess claims in line with policy terms and conditions.
Pay valid claims quickly without unnecessary delay.
Ensure customers who aren't covered are informed at the first opportunity,
Assess and raise awareness of any fraudulent activity
To empathise with customers and ensure that you are there to support them at a very challenging time
Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible
Ensure all documentation relating to a case is attained and uploaded both timely and accurately
Input data to a claims management system with a high level of accuracy
The ideal Customer Service Advisor will have

Previous experience within in telephone based customer service position, or Insurance claims, handing challenging customers on the telephone is required
High levels of personal resilience
Must be able to multi-task.
First-class verbal and written communication skills
Must be comfortable with navigating computer systems (full training will be given)
High levels of pro-activity; good organisation and planning skills
Great team player
An ability to stay calm, confident and focussed while handling high numbers of incoming calls
The ability to reassure others and display high levels of empathy
Competent at using complex computer systems
Numerate and able to understand and process information quickly
Literate with the ability to tailor communication suitable for the appropriate audience
High levels of attention to detail