Customer Service Advisor

2 weeks ago


Christchurch, United Kingdom Reed Business Support Full time

Reed Business Support are assisting our clients in their search for Customer Service Advisors to join the team based in Christchurch. The client, a global insurance provider are looking for people to join their team on a permanent basis starting in March.The roles are hybrid working 2/3 days in office per week, working a mixture of shifts on a rota system. Part time hours are available and full training is provided.

The role will include;
- Assessing claims in line with policy terms and conditions to ensure valid claims are paid quickly.
- Providing an empathetic approach to all customers
- Identifying opportunities to recover money from other insurers and fraudulent claims during initial conversations
- Managing own caseload, ensuring claims are dealt with in an accurate and timely manner and your tasks are prioritised appropriately.
- Previous experience in a customer service environment*
- Excellent communication skills, spoken, written and verbal
- Resilience, be customer focussed and empathetic
- Strong IT skills, with the ability to learn and use new systems
- Ability to prioritise cases as well as multitask between calls and file management.

**_Previous roles/industries may include but not limited to: Customer Services, Hospitality, Retail, Customer Care, Contact Centre, Banking etc _

The benefits;
- Additional pay for foreign language speakers
- Free onsite parking
- Home working equipment provided
- 20 days of holiday, plus 8 bank holidays with incremental increase with years of service
- Free health cash plan, onsite gym and other social club facilities.
- Discount on travel, home and motor insurance products (Subject to qualifying criteria)



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