Travel Claims Handler

3 weeks ago

Christchurch, United Kingdom Charles Taylor Full time

**Travel Claims** **Handler - Customer Service Advisor**

**£24,380 - 28,830 **(DOE)

**Christchurch / Hybrid** (Hybrid work available after your probation period has been passed)

**Full training provided**
- **Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer experiences to our travel customers**_

**Why you should join Charles Taylor**:

- **Comprehensive Training and embedding**:Our training programme will cover everything you need to know to succeed, from technical skills to company policies and procedures.
- **Supportive Environment**:You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
- **Opportunity for Growth**:We're committed to helping you reach your full potential. As you demonstrate your abilities, there will be opportunities for advancement within the company.
- **Company Culture**: We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.

At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development, and recognition of talented individuals because they define our values, identity and success. We can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

Joining us as a Travel Claims Handler means stepping into a crucial role as the initial point of contact for our travel customers who are facing unexpected challenges during their journeys. Your role goes beyond processing claims; it's about empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to positively impact their lives.

In this position, you'll oversee claims from initiation to resolution, making informed decisions on claim validity while remaining vigilant for any signs of potential fraud. Your contribution will directly shape our customers' experiences and reinforce our commitment to outstanding service.

**Duties and responsibilities of the Travel Claims** **Handler - Customer Service Advisor**:

- Resolving claims efficiently
- Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

**Requirements of the Travel Claims** **Handler - Customer Service Advisor**:

- A high level of competency in using computers is a prerequisite
- Previous call centre / customer service experience preferred
- Confident speaking to people on the phone with exceptional communication skills
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
- Ensuring that our company values are upheld

**Salary and Benefits of the Travel Claims** **Handler - Customer Service Advisor**:

- Hybrid working (available after your probation period has been passed)
- £24,380 to £28,830per annum
- Fantastic opportunities for learning, development, and career progression.
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance
- Comprehensive training and embedding period

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- **INTEGRITY**:_ _We do the right thing_
- **COLLABORATION**:_ _We are one_
- **AGILITY**:_ _We learn, evolve, and adapt_
- **CARE**:_ _We are compassionate and human_
- **ACCOUNTABILITY**:_ _We take ownership_

Pay: £24,380.00-£28,830.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Transport links
- Work from home

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: Hybrid remote in Christchurch

  • Travel Claims Handler

    3 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Overview**: **Reference** 668025 **Salary** £24,380 - £28,830/annum **Job Location**: - United Kingdom - England - South West England - Gloucestershire - Christchurch **Job Type** Permanent **Posted** 19 April 2024 **Travel Claims** **Handler - Customer Service Advisor** **£24,380 - 28,830 **(DOE) **Christchurch / Hybrid** (Hybrid work available...

  • Travel Claims Handler

    2 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    _**Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer experiences to our travel customers**_ **Travel Claims** **Handler - Customer Service Advisor** **£25,000 - £29,562 **(DOE) **Christchurch / Hybrid** (Hybrid work available after your probation period has been passed) **Why you should...

  • Travel Claims Handler

    3 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Travel Claims** **Handler - 28th May start date - Immediate interviews available!** **£25,000 - £29,562 **(DOE) **Christchurch / Hybrid** (Hybrid work available after your probation period has been passed) **Full training provided** - **Embark on an exciting career as a Travel Claims Handler, where you'll be the cornerstone of exceptional customer...

  • Claims Handler

    2 weeks ago

    Christchurch, United Kingdom Reed Full time

    Travel Claims Handler Position at a Company Based Near Bournemouth We are seeking enthusiastic Claims Handlers to join our team in Christchurch. As a Claims Handler, your primary responsibility will be to offer support to customers facing unexpected travel incidents. This role plays a vital part in providing understanding and direction to customers, ensuring...

  • Assessment Centre

    2 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Travel Claims Handler** **£25,000 - £29,562 **(DOE) **Christchurch / Hybrid** (Hybrid work available after your probation period has been passed) **Full training provided** At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development, and recognition of talented individuals...

  • Claims Handler

    2 weeks ago

    Christchurch, United Kingdom Reed Full time

    Travel Claims Handler Job Type: Full-time, Hybrid (after probation) We are looking for passionate and dedicated Claims Handlers to join our clients based in Christchurch, Near Bournemouth. The role will be to become the first point of contact for customers dealing with unforeseen travel events. This role is crucial in providing empathy and guidance to...

  • Travel Claims Handler

    3 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Travel Claims Handler **(17th June Start date) **£25,000 - £29,562 **(DOE) **Christchurch / Hybrid** (Hybrid work available after your probation period has been passed) **Full training provided** At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development, and recognition of...

  • Travel Claims Handler

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Overview**: **Reference** 668074 **Salary** £25,000 - £29,562/annum **Job Location**: - United Kingdom - England - South West England - Dorset - Christchurch **Job Type** Permanent **Posted** 06 June 2024 **Travel Claims Handler - Customer Service Advisor** **Salary: £25,000 - £29,562 (DOE)** **Location: Christchurch / Hybrid (Hybrid work...

  • Travel Claims Handler

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Travel Claims Handler - Customer Service Advisor** **Salary: £25,000 - £29,562 (DOE)** **Location: Christchurch / Hybrid (Hybrid work available after passing probation)** **Full Training Provided** You must reside and be eligible to work in the United Kingdom. **Why Choose Charles Taylor?** At Charles Taylor, we believe our people drive our...

  • Travel Claims Handler

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Travel Claims Handler - Customer Service Advisor** **Salary: £25,000 - £29,562 (DOE)** **Location: Christchurch / Hybrid (Hybrid work available after passing probation)** **Full Training Provided** You must reside and be eligible to work in the United Kingdom. **Why Choose Charles Taylor?** At Charles Taylor, we believe our people drive our...

  • Customer Service Representative

    2 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£22,900 - £27,200 per annum** (DOE) **Christchurch / Hybrid** (After probation period) **Full training provided** **Join our dynamic team and become the backbone of our company's exceptional customer service** Charles Taylor is an agile, growing business where every employee can make a significant impact...

  • Customer Service Advisor

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£21,500 - £25,500 per annum** **(DOE)** **Christchurch / Hybrid** **Full training provided.** - _Are you looking for a new role where you can really make a difference to customers?_ - _Do you have natural empathy?_ - _Do _you pride yourself on delivering first class customer service? **Salary and Benefits...

  • Customer Service Advisor

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£21,500 - £25,500 per annum** **(DOE)** **Christchurch / Hybrid** **Full training provided.** - _Are you looking for a new role where you can really make a difference to customers?_ - _Do you have natural empathy?_ - _Do _you pride yourself on delivering first class customer service? **Salary and Benefits...

  • Customer Service Advisor

    2 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    Customer Service Advisor - Travel Claims £21,500 - £25,500 per annum (DOE) Christchurch / Hybrid Full training provided. - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? JOIN OUR TEAM OF SPECIALISTS!! Charles Taylor...

  • Customer Service Advisor

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£21,500 - £25,500 per annum** **(DOE)** **Christchurch / Hybrid** **Full training provided.** - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? **JOIN OUR TEAM OF...

  • Assessment Morning to Find Out More About Travel

    3 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Join us at our Assessment Morning to find out more about our Travel Claims positions!** Are you curious about exciting career opportunities and eager to explore a new role? Look no further! We invite you to our exclusive Assessment Morning where you can discover more about the fantastic opportunities that await you. - **Date**: Wednesday 7th February...

  • Customer Service Advisor

    3 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    Salary: Market related Reference: 667680 Customer Service Advisor - Travel Claims £21,500 - £25,500 per annum Remote Full training provided Are you looking for a new role where you can really make a difference to customers? Do you have natural empathy? Do you pride yourself on delivering first class customer service? Charles Taylor Assistance is one...

  • Apply to Join Our Assessment Centre to Find Out

    4 days ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Overview**: **Reference** 668046 **Salary** £25,000 - £29,562/annum + Benefits **Job Location**: - United Kingdom - England - South West England - Dorset - Christchurch **Job Type** Permanent **Posted** 03 May 2024 **Travel Claims Handler **(17th June Start date) **£25,000 - £29,562 **(DOE) **Christchurch / Hybrid** (Hybrid work available after...

  • Apply to Join Our Assessment Centre to Find Out

    2 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Overview**: **Reference** 668058 **Salary** £25,000 - £29,562/annum + Benefits **Job Location**: - United Kingdom - England - South West England - Dorset - Christchurch **Job Type** Permanent **Posted** 20 May 2024 Travel Claims Handler (17th June Start date) £25,000 - £29,562 (DOE) Christchurch / Hybrid (Hybrid work available after your...

  • August Start Date Available!

    4 weeks ago

    Christchurch, United Kingdom Charles Taylor Full time

    August start date available! **Customer Service Advisor - Travel Claims** **£24,380 to £28,830 **(DOE) **Christchurch / Hybrid** (After probation period) **Full training provided** **Join our dynamic team and become the backbone of our company's exceptional customer service** Charles Taylor is an agile, growing business where every employee can make...