Customer Service Advisor

5 months ago

Christchurch, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Home Insurance**

**£24,380 to £28,830 **(DOE)

**Portsmouth / Christchurch / Hybrid** (After probation period)

**Full training provided**

At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

We are expanding our Home Insurance team and are looking for Customer Service Advisors to join us.

You will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided. You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

**Why you should join Charles Taylor**:

- **Growth opportunities**: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.
- **Supportive team**: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
- **Training and development**: We provide comprehensive training and ongoing support to help you excel in your role.
- **Competitive compensation**: You'll receive a competitive salary and benefits package.
- **Company Culture**: We're not just colleagues; we're a family. Our company culture is one of respect, positivity, and recognition.

**Salary and Benefits of the Customer Service Advisor**:

- £24,380 to £28,830per annum
- 28 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

**Duties and responsibilities of the Customer Service Advisor**:

- Resolving claims efficiently
- Providing the customer with clear guidance to ensure that the claim process is first class

**Requirements of the Customer Service Advisor**:

- Previous home insurance claims handling is essential
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
- Proficient computer skills are essential
- Ensuring that our company values are upheld

At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- **INTEGRITY**:_ _We do the right thing_
- **COLLABORATION**:_ _We are one_
- **AGILITY**:_ _We learn, evolve, and adapt_
- **CARE**:_ _We are compassionate and human_
- **ACCOUNTABILITY**:_ _We take ownership_

**Salary**: £24,380.00-£28,830.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Transport links
- Work from home

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Home Insurance claims processing: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Christchurch (required)

Ability to Relocate:

- Christchurch: Relocate before starting work (required)

Work Location: Hybrid remote in Christchurch

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