Customer Service Advisor

7 months ago

Christchurch, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Home Insurance**

**£24,380 to £28,830 **(DOE)

**Portsmouth / Christchurch / Hybrid** (After probation period)

**Full training provided**

At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

We are expanding our Home Insurance team and are looking for Customer Service Advisors to join us.

You will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided. You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

**Why you should join Charles Taylor**:

- **Growth opportunities**: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.
- **Supportive team**: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
- **Training and development**: We provide comprehensive training and ongoing support to help you excel in your role.
- **Competitive compensation**: You'll receive a competitive salary and benefits package.
- **Company Culture**: We're not just colleagues; we're a family. Our company culture is one of respect, positivity, and recognition.

**Salary and Benefits of the Customer Service Advisor**:

- £24,380 to £28,830per annum
- 28 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

**Duties and responsibilities of the Customer Service Advisor**:

- Resolving claims efficiently
- Providing the customer with clear guidance to ensure that the claim process is first class

**Requirements of the Customer Service Advisor**:

- Previous home insurance claims handling is essential
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
- Proficient computer skills are essential
- Ensuring that our company values are upheld

At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- **INTEGRITY**:_ _We do the right thing_
- **COLLABORATION**:_ _We are one_
- **AGILITY**:_ _We learn, evolve, and adapt_
- **CARE**:_ _We are compassionate and human_
- **ACCOUNTABILITY**:_ _We take ownership_

**Salary**: £24,380.00-£28,830.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Transport links
- Work from home

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Home Insurance claims processing: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Christchurch (required)

Ability to Relocate:

- Christchurch: Relocate before starting work (required)

Work Location: Hybrid remote in Christchurch

  • Customer Service Advisor

    2 days ago

    Christchurch, United Kingdom Reed Business Support Full time

    **Customer Service Advisor - Christchurch - £21,500** **Full time - Hybrid working available** A great opportunity to join a well established company as a Customer Service Advisor. As a Customer Service Advisor, you will receive some competitive benefits including: - Fantastic opportunities for learning, development, and career progression - Free Health...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Hendy Group Full time

    Service Advisor We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Kia **Dealerships in **Christchurch**. You do not need automotive experience to be successful in this...

  • Customer Service Advisor

    3 days ago

    Christchurch, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our JLR Dealership in Christchurch. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Service Advisor

    4 days ago

    Christchurch, United Kingdom Mploy Staffing Solutions Full time

    **Customer Service Advisor Location**: Christchurch - Homebased after training **Hours**: Flexible Shift Patterns **Company**:**This is a fantastic opportunity to work with a global provider of integrated medical and travel advice.Our client holds a distinctive position in its market in that it is able to provide professional services and technology...

  • Service Advisor

    7 months ago

    Christchurch, United Kingdom Performance Resourcing Full time

    **Service Advisor** Christchurch, Dorset £30,000 - £40,000 OTE/annum is achievable. We are looking for a Vehicle **Service Advisor **for a **Franchised Car Dealership** in the **Christchurch **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent...

  • German Speaking Customer Service Advisor

    2 days ago

    Christchurch, United Kingdom Dovetail Recruitment Ltd Full time

    **German Customer Service Advisor Job in Christchurch** **German Customer Service Advisor Duties and Responsibilities**: - Managing customer issues efficiently - Responsible forspecific customer service-related enquiries, efficiently and professionally - Recording details of all enquiries onto the Customer Services database and responding to product...

  • Customer Service Advisor

    3 days ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£21,500 - £25,500 per annum (DOE)** **Christchurch / Hybrid** **Full training provided.** - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? This a fantastic job opportunity...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Charles Taylor Full time

    Customer Service Advisor - Travel Claims £21,500 - £25,500 per annum (DOE) Christchurch / Hybrid Full training provided. - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? JOIN OUR TEAM OF SPECIALISTS!! Charles Taylor...

  • Trainee Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom South West Recruitment Full time

    Are you looking to kick start your career with a local company? Are you enthusiastic and looking to realise your potential? Then this role could be for you... Our prestigious client which operates in the retail industry is looking to recruit an enthusiastic Trainee Customer Service Advisor. - punctual, organised, enthusiastic - hungry to develop - a...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Charles Taylor Full time

    Customer Service Advisor - Medical Risk Assessment Christchurch / Hybrid Full training will be provided JOIN OUR TEAM OF SPECIALISTS!! - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? Salary and Benefits of the Customer...

  • Customer Service Advisor

    6 days ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Travel Claims** **£21,500 - £25,500 per annum** **Christchurch** **Full training provided** - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? Charles Taylor Assistance is one of the leading...

  • Service Advisor

    6 days ago

    Christchurch, United Kingdom MAGNA MAZDA, CHRISTCHURCH Full time

    **AFTERSALES ADVISOR** **MAGNA MAZDA CHRISTCHURCH** It’s exciting times at Horizon Magna - with 11 dealerships across Dorset, Hampshire, Somerset and Wiltshire we are a privately business having started in Poole in 1971. We Represent Honda, Mazda, Nissan & Subaru. We are in the top 150 Motor businesses in the UK, and can offer long term job...

  • Customer Service Advisor

    6 months ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Medical Risk Assessment** **£24,380 - £28,830 per annum** (DOE) **Christchurch / Hybrid** (After probation period) **Full training provided.** **Join our dynamic team and become the backbone of our company's exceptional customer service** Charles Taylor is an agile, growing business where every employee can make a...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Medical Risk Assessment** **£22,900 - £27,200 per annum** (DOE) **Christchurch / Hybrid** (After probation period) **Full training provided.** **Join our dynamic team and become the backbone of our company's exceptional customer service** Charles Taylor is an agile, growing business where every employee can make a...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Medical Risk Assessment** **£24,380 - £28,830 per annum** (DOE) **Christchurch / Hybrid** (After probation period) **Full training provided.** **Join our dynamic team and become the backbone of our company's exceptional customer service** Charles Taylor is an agile, growing business where every employee can make a...

  • Customer Service Advisor

    7 months ago

    Christchurch, United Kingdom Penton Motor Group Full time

    Our Service Advisors currently earn about £33,000 - £38,000 per year. Hours are 8am - 5.30pm Monday to Friday and Saturdays are 8.30am - 12.30pm on a rota basis. We offer the following Benefits: - Working for a Family Owned Business - Future Career Development - Life Insurance (after a qualifying period) - Pension Contribution Scheme - 22 Days Holiday...

  • Automotive Service Advisor

    7 months ago

    Christchurch, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Leicester, £35k OTE** **Mon - Fri 8am - 6pm, 1 in 3 Saturday 8.30am -1pm** Experienced Service Advisor As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Trainee Customer Service Advisor

    4 days ago

    Christchurch, United Kingdom South West Recruitment Full time

    Are you looking to kick start your career with a local company? Are you enthusiastic and looking to realise your potential? Then this role could be for you... Our prestigious client which operates in the retail industry is looking to recruit an enthusiastic Trainee Customer Service Advisor. - punctual, organised, enthusiastic - hungry to develop - a...

  • Customer Advisor

    3 days ago

    Christchurch, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week** **3 Month fixed term contract** **Shifts available 7am-8pm Every Weekend** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Advisor

    3 days ago

    Christchurch, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Every Weekend, between 7.00am - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us...