Customer Service Advisor

3 months ago

Christchurch, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Medical Risk Assessment**

**£22,900 - £27,200 per annum** (DOE)

**Christchurch / Hybrid** (After probation period)

**Full training provided.**

**Join our dynamic team and become the backbone of our company's exceptional customer service**

Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed, delivering appropriate, cost-effective, and complete medical assistance solutions to our customers and corporate partners, all over the world.

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

**Responsibilities of the Customer Service Advisor (Medical Risk Assessment)**:

- Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
- Maintaining accurate and detailed documentation of assessments and findings
- Maintaining customer confidentiality

**Requirements of the Customer Service Advisor (Medical Risk Assessment)**:

- Customer service experience - helpful but not essential
- Be able to work under pressure
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers

**Salary and Benefits for the Customer Service Advisor (Medical Risk Assessment)**:

- £22,900 - £27,200 per annum
- 30 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

If you're ready to embark on an exciting career in our Medical Risk Assessment team, visit our website or call us today

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

**Job Types**: Full-time, Permanent

**Salary**: £22,900.00-£27,200.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home

Ability to commute/relocate:

- Christchurch: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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