Medical Risk Assessment

4 months ago

Christchurch, United Kingdom Charles Taylor Full time

**Medical Risk Assessment - Customer Service Advisor**

**£24,380 - £28,830 per annum (DOE)**

**Christchurch / Hybrid (Hybrid work available after 6-month probation period has been passed)**

**Full training provided.**

Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are

As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.

**Why you should join Charles Taylor**:
Growth opportunities: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.
- **Supportive team**: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
- **Training and development**: We provide comprehensive training and ongoing support to help you excel in your role. This will enable you to transition smoothly into the role.
- **Competitive compensation**: You'll receive a competitive salary and benefits package.
- **Company Culture**: We're not just colleagues; we're a family. Our company culture is one of respect, positivity, and recognition.

**Salary and Benefits for the Customer Service Advisor**
- £24,380 - £28,830 per annum
- 28 days including Bank Holiday’s and incremental holiday plan
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

**Responsibilities of the Customer Service Advisor**
- Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
- Maintaining accurate and detailed documentation of assessments and findings
- Maintaining customer confidentiality
- Ensuring that our company values are upheld

**Requirements of the Customer Service Advisor**
- A high level of competency in using computers is a prerequisite
- Customer service experience - helpful but not essential
- Be able to work under pressure
- Be able to record data accurately and efficiently
- Ability to navigate bespoke computer systems
- Excellent communication and interpersonal skills to effectively interact with our customers
- Natural empathy and a flair for making a difference to our travel customers

**If you're ready to embark on an exciting career in our Medical Risk Assessment team, visit our website or call us today**

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- **INTEGRITY**:_ _We do the right thing_
- **COLLABORATION**:_ _We are one_
- **AGILITY**:_ _We learn, evolve, and adapt_
- **CARE**:_ _We are compassionate and human_
- **ACCOUNTABILITY**:_ _We take ownership_

**Salary**: £24,380.00-£28,830.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Shuttle service provided
- Store discount
- Transport links
- Work from home

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Christchurch (required)

Work Location: Hybrid remote in Christchurch

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