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Customer Service Assistant

2 months ago

Birmingham, United Kingdom A5Experiential Full time

We are seeking a highly motivated and customer-focused Customer Service Assistant to join our team

 

As a Customer Service Assistant, you will be the first point of contact for our customers, handling inbound calls, emails, and chats from customers seeking assistance with their inquiries, concerns, or issues. You will provide timely and effective solutions to their problems, ensuring that every interaction is positive and memorable.

 

Responsibilities:

  • Respond to customer inquiries, complaints, and feedback in a professional and courteous manner
  • Handle customer requests and resolve issues in a timely and efficient manner
  • Use problem-solving skills to identify and resolve complex customer problems
  • Maintain accurate records of customer interactions and updates
  • Provide product knowledge and recommendations to customers
  • Meet or exceed customer satisfaction targets
  • Collaborate with internal teams to resolve issues and improve processes
  • Participate in training and quality improvement initiatives to stay up-to-date with company products and services

Requirements:

  • Excellent communication, problem-solving, and interpersonal skills
  • Positive attitude and friendly demeanor
  • Ability to learn new systems and processes quickly
  • Ability to work in a fast-paced environment with multiple priorities