Maguire Programme Manager

3 weeks ago

Manchester, United Kingdom The Christie NHS FT Full time

Job summary

Are you looking for a role which will make a difference to the experience of cancer patients across the UK? Do you want to contribute to the development and delivery of creative, evidence based and impactful education programmes? Are you seeking a team which supports your work life balance and personal development?

We are looking for an exceptional individual to lead our acclaimed communication skills team, which delivers study days, short courses and academic programmes focussing on advanced communication skills, management and leadership. Our focus is on high quality face to face and online learning, focussing on personal experience and patient impact.

Our team specialises in high quality learning which supports healthcare professionals to provide an excellent patient experience and to meet the evolving demands of contemporary workplaces.

This is a new role and provides an excellent opportunity for someone with a background in the development and delivery of communication, leadership and management skills. We are reviewing and expanding our product portfolio and this provides an opportunity for a high calibre individual to make an impact.

Main duties of the job

The post holder will manage a highly experienced and committed team of training specialists delivering our current and future suite of training, face to face and online. We are looking for a leader who, in addition to managing the team, will be able to contribute their own area of expertise in communication skills, leadership, conflict resolution, talking therapies.

The successful candidate will have a track record of leadership in education and will provide expertise, direction and support to the team in reviewing and expanding the range and quality of our services in line with new evidence, patient and service needs, policies and legislation.

The post-holder will collaborate with senior colleagues across the Trust to drive policy and education opportunities that enables every Christie staff member to increase their skills and confidence in compassionate and effective communication.

Our Trust values are Act with Kindness, Connect with People and Make a Difference, and we're seeking people who would value working in this culture and can positively and consistently role model how to 'lead the way'.

We're actively building more inclusive and diverse approaches into our work and therefore encourage candidates from a wide range of backgrounds with diverse ways of thinking, living and identifying.

Informal discussions about the post are encouraged. Please email:

About us

Christie Education provides a wide variety of learning and higher education opportunities in cancer care, treatment and research. This includes developing learning and events which meet the highest expectations of our client group; nurses, doctors, allied health professionals, amongst others. Our team provides a significant output from face to face, hybrid and on-line learning - using the latest technologies. The team are focused on developing high quality learning opportunities which support the experience of cancer patients, wherever they may be.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Learning Development

Responsible for the high quality delivery of evidence based and pedagogically rigorous learning products and experiences for local, national and international audiences. Professionally and managerially responsible for the work of the specialist Communication Skills Trainers (band 7) providing clinical supervision and expert advice on complex training/professional issues Advisor/specialist in the development and delivery of communication skills at an organisational level working closely with Workforce Education on Training Needs Analysis Development of bespoke learning activities for a range of external, and internal clients. Lead on the development and implementation of evaluation of all outputs from the Maguire Unit, ensuring these inform ongoing service development and delivery. Identifying opportunities for research development. Deliver a variety of learning experiences, including workshops, masterclasses and academic programmes in specialist field at a foundation, intermediate and advanced levels. Deliver facilitation skills / teach the teacher training courses and provide advice and support to external facilitators on teaching skills and managing groups when appropriate. Provide supervision, coaching and mentoring for specialist professionals and receive personal supervision / coaching to facilitate this. Source of expert knowledge of the current research and development in specialist field, and communication skills Source of expert advice and practical support to specialist trainers and others across the Trust for managing complex and difficult group dynamics, complaints and resistance

Service Development

Responsible for the development and delivery of a range of policies to support communication and interpersonal skills development across the organisation Be responsible for the ongoing development of a range of new learning products including academic programmes Strategic development of partnerships where this will contribute to the development of Maguire products and building business development/research opportunities. Identify opportunities for the development and delivery of academic accreditation and re-accreditation processes including apprenticeship delivery Contribute to a linked strategy across a number of CE services to facilitate a variety of learning products Work alongside OD colleagues to develop organisation specific learning opportunities. Develop the MCSTU profile through collaboration with other units and groups on a national and international basis and to ensure all opportunities for collaboration and publication are optimised Play a lead role in the development of activities to support CEs EDI agenda, ensuring that all learning is informed by the latest evidence

Management of Resources

Responsible for the management, leadership and ongoing development of all members of the team, employed and contractors, ensuring that the team has the necessary skills to deliver the needs of the service. Responsible for the budget, including ambitious income generation targets for the team. Professionally responsible for highly specialist Communication Skills Trainers Work closely with the Education Events Manager to ensure effective business management, and financial sustainability of the Maguire Team. Represent the Maguire Communication Skills Training Unit, when required, at various meetings and events within Christie Education, regionally, nationally and internationally when required to do so. Delivering presentations and research outputs at conferences and events. Responsible for the recruitment of new staff, in the light of service needs, portfolio development and changes in practice Any other duties as may be required from time to time and which are commensurate with the grade of the post.

Other

Participate in the performance review process and annual personal development plan to enable achievement of objectives and management of learning needs. Provide supervisory support to students undertaking research in applicable areas. Attend relevant mandatory updates Participate in the performance review process and annual personal development plan to enable achievement of objectives and management of learning needs Person Specification

Qualifications

Essential

oMasters or equivalent in a communication or psychosocial area oTeaching qualification at post-graduate level

Experience

Essential

oExperience in the delivery of creative, experiential learning, on-line, face to face and hybrid oDevelopment and application of QA processes in learning oExperience of developing and teaching faculty development workshops oExperience of comprehensive evaluation and research output oExperience of working with single or multi-professional groups oExperience of delivering workshops to a wide variety of audiences dealing with challenge in a constructive and supportive way

Skills

Essential

oExceptional communication and interpersonal skills oAbility to handle complex and difficult group dynamics and support and advise the team on handling difficult dynamics, complaints and resistance oAbility to deliver contentious feedback to senior clinicians (inside and outside the organisation) oTranslating organisational and individual learning needs into comprehensive programmes oHighly developed interpersonal skills oHighly skilled in the delivery of presentations, running interactive sessions and facilitate role-play oLeadership skills and the ability to manage team dynamics

Knowledge

Essential

oSpecialist knowledge and professional legitimacy in a field associated to the work of the team oAn informed understanding of research and developments in appropriate areas

Values

Essential

oAbility to demonstrate the organisational values and behaviours

Other

Essential

oEnthusiastic, calm and confident oActs in a professional manner at all times oWorking hours can be regular, but will involve additional and unsocial hours

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