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Care Co-Ordinator

3 months ago

Plymouth, United Kingdom Beacon Medical Group Full time

Job summary

An exciting opportunity hasarisen for a care co-ordinator role to support and guide Beacon Medical GroupsLearning disability, Mental health and Dementia patients in a non-clinicalcapacity.

The successfulapplicant will provide coordination and navigation through relevant pathways,liaising with local support services, professional and wider stakeholdersbringing care together to support the need of the patients. The role willsupport the delivery of better outcomes for the vulnerable group of patients.

The post holderwill be a point of contact for patients in these groups, and will developstrong supportive relationship with patients, families and their carer.

Monday (30 min lunch -7hrs)

Tuesday min lunch 7hrs)

Wednesday- min lunch 7hrs)

Thursday - min lunch 7hrs)

Friday minlunch 6hrs)

Main duties of the job

Therole is varied and will keep any candidate interested day to day. The idealcandidate must have a flexible can do attitude with a passion for excellence.

The role will be Working with the primary care team toproactively identify and work with the cohort of patients to deliverpersonalised care for individuals with learning disabilities, mental healthconditions and dementia.

Identifycohorts of patients who require annual reviews, contact and work with thesepatients to organise review appointments.

Identifythe care and support needs of these patients and ensure there is a care plan orhealth action plan.

Providecoordination and navigation through relevant pathways, liaising with localsupport services, professionals, and wider stakeholders.

Supportthe coordination and delivery of MDTs.

Identifypatients who may benefit from shared decision making and support staff andpatients to be more prepared to have shared decision-making conversations.

Beresponsible for improving healthcare outcomes by helping with enhancedservices, QOF and IIF work in the practice.

About us

BeaconMedical Group PCN is a partnership practice with 6 sites and a patient list of43,000. We are an active contributor in shaping our local Services and at theforefront of developing new skill mixes to meet the challenges of Primary Care.

Ourfocus is on improving services and providing high quality care to our patientswhilst supporting the local health system to build sustainable integratedservices to meet the current and future health and wellbeing needs of thecommunities we serve.

Our offer

Induction programme

Protected learning time

Cross site practice meetings

Practice internal training events

Opportunity for CPD

Regular reviews

Staffcommunications group

Employee health and wellbeing scheme (following successfulprobation):

1. An employee assistance program

2. Money back on everyday healthcare costs

3.Access to MyWellness services

Other Benefits

NHS Discounts

Access to NHS Staff wellbeing services

Job description

Job responsibilities

Key Responsibilities:

The post holder will be part of the wider Beacon Medical Group team and will:

Have to work closely with Practice staff in a professional manner to nurture a spirit of collaborative team working.

Help create and get agreement on a long-term plan for the structure and processes to support the Multi-Disciplinary Team (MDT) meetings and the ongoing patient case management.

Work effectively alongside other teams and develop positive working relationships with colleagues and external stakeholders.

Promote a positive working environment.

The Care Coordinator role is seen as a critical and evolving post to support the delivery of personalised care to identified cohorts of patients within the PCN.

The duties and responsibilities to be undertaken by the Care Co-Ordinator may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager, dependant on the current and evolving workload and staffing levels.

To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours.

Patient/Customer Care:

Process telephone requests for appointments, visits, medication support and telephone consultations.

Support national screening and immunisation programmes.

Identify the care and support needs of the patients and ensure there is a care plan or health action plan.

support patients to utilise decision aids in preparation for a shared decision-making conversation.

Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.

Co-ordination:

Deal with complex and sensitive issues to ensure administrative and clerical duties within the Practice are carried out within the Practices guidelines and policies.

Create, amend, and use searches within the clinical system to identify cohorts of patients.

Under guidance from the line manager, take initiative in the organisation and administration of MDT meetings, tasks relating to the co-ordination of the services, meeting planning, minute taking, review of audits and training support to minimise the demands upon the multidisciplinary team.

Ensure that required clinic templates are correctly entered onto the system.

Liaise with the Operations lead and Operations Manager regarding any changes to clinics due to annual leave or sickness which may affect the planned capacity.

Act as a point of contact for community service providers and co-ordinate multidisciplinary care.

Maintain protocols for information sharing, shared care planning and governance of records.

Explore and utilise available digital technology and support with the use of this.

Ensuring personalised care and support plans are kept up to date.

To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols.

Support Quality Outcomes Framework and other LES/DES specifications and work with management team to coordinate the delivery of these.

Co-ordinate seasonal requirements and vaccination programs such as Flu.

Other tasks:

Undertake a variety of System One tasks to assist in the smooth running of the service.

Responding to system wide alerts.

Contributing to the development and improvement of services to patients.

To assist your colleagues in learning new procedures and offering support across the team when required.

Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication

The postholder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain and improve quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs.

Contribution to the implementation of services

The postholder will:

Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in and complete audits where appropriate completing reports to detail these Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function

The details contained in this Job Description are not exhaustive and may change as the post develops.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired while undertaking duties for the practice.

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Any breach of confidentiality will be regarded as gross misconduct.

Person Specification

Other

Essential

Able to travel between sites when required. Full driving licence.

Experience

Essential

Experience of working with the public. Experience of working in a busy environment. Understanding of different patients and carer groups and needs. Awareness of the importance of safeguarding and procedures. Be aware of confidentiality and data protection when handling sensitive information. Developing productive and effective relationships with all members of the healthcare team. High degree of organisation and an effective time manager. Accurate, attention to detail. Completing audits. Data analysis and reporting.

Desirable

Experience of working in within a General Practice environment. Patient/customer service-related training/ previous role. Up-to date knowledge of services and health resources in the local area. Knowledge of the GDPR and how this is applied in practice. Good working knowledge and experience of using System One. Strong administration skills.

Group Values

Essential

The candidate must demonstrate an understanding of our values.

Skills

Essential

Effective communication and interpersonal skills (Tasks and Oral). Good level of computer literacy including good knowledge of databases and record keeping in Microsoft Word and Excel. Clear, polite telephone manner. Strong Customer service skills. Ability to deal with sensitive issues often within hostile or emotional situations. High degree of organisation and an effective time manager. Ability to use own initiative and work under minimum supervision and determine own workload. Confidence and ability to follow practice protocol in an emergency. Able to work well as part of a team. Flexible approach to work. Evidence of problem solving and improving processes. Sensitive to the needs of service users, their families, and carers. Recognise own development needs and identify how these may be met. Confidence in ability to understand practice policy and protocols. Good communication skills both verbal and in writing. Understanding of databases, coding, and extraction of data for reporting purposes. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines. Enthusiasm, drive, and the ability to cope in challenging situations.

Desirable

Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate.

Qualifications

Essential

Evidence of a good general standard of education. Good IT skills.

Desirable

NVQ Administration level 3 or equivalent level of experience.