Client Relations Coordinator

1 month ago


Milton Keynes, United Kingdom Ingram Content Group Full time
Job Description

  • To take responsibility for being the key point of contact for at client publishers. The number of clients you are responsible for will depend upon several factors including size & requirements of individual clients.
  • To deliver services to clients and customers working with your team, department colleagues and other colleagues.

Main Duties

  • To respond appropriately and swiftly to routine admin requests, enquiries, problems and special requests from clients, accelerating these to managers where appropriate.
  • To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and their requirements
  • Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services
  • To ensure service level agreements with clients are adhered to and where possible improved upon.
  • To ensure accurate and timely input of data and responses to communications
  • To maintain company databases such as the intranet and procedures / information spreadsheets etc
  • To act as an advocate within Ingram for the service needs and expectations of clients and customers.
  • Communicate clearly and positively with other departments of and colleagues within ingram about customer and client needs and expectations.
  • To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers.
  • To participate in Quality Control feedback to other departments in the Company
  • To maintain clear records of meetings & communications with clients in appropriate locations
  • To undertake and deliver projects as specified by your team leader and Managers
  • To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients
  • To undergo ongoing training in the use of Ingram systems, and to train to use new features of our systems as they are develop

Qualifications

Requirements of Role & Personal Attributes

  • A level education preferable.
  • Have good, clear written communication skills including professional management of email
  • Have a professional telephone manner and skills
  • Be available to attend meetings with clients and customers face to face and by teleconference.
  • Be prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs etc) if requested (which may involve overnight stays away from home).
  • Display positive, cheerful and proactive behaviours at work and when representing the company.
  • Display good problem-solving skills
  • Be calm under pressure
  • Actively participate in, contribute to and record internal and external meetings as required
  • Ensure actions arising from meetings are promptly followed up
  • Display a flexible attitude to your workload and team colleagues

Additional information

Perks/Benefits:

  • Competitive salary
  • Generous holiday plus Bank Holidays
  • Life Assurance
  • Company Pension Scheme
  • Company Sick Pay Scheme
  • Continuous Professional Development and Training Opportunities
  • Free onsite parking
  • Service Awards
  • Discretionary Bonus Scheme

Array

  • Milton Keynes, Milton Keynes, United Kingdom Ingram Content Group Full time

    We are seeking a highly skilled and experienced Client Relations Coordinator to join our team at Ingram Content Group.About the RoleThis is an exciting opportunity for a proactive and customer-focused individual to take ownership of delivering exceptional client experiences, ensuring seamless communication and collaboration across various departments.As a...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    Salary: Up to £24,000 + up to 6% bonus per annumJob DescriptionWe are seeking a highly skilled Client Relations Advisor to join our busy customer contact team. As a key member of our team, you will provide excellent service to conveyancers, builders, developers, solicitors, and housing associations, ensuring the NHBC policy is in place for new...


  • Milton Keynes, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! In your role as a Client Relations Executive, you will utilise your exceptional customer service skills to proactively contact our existing clients to identify any issues with our service and product offerings. You will work collaboratively and consultatively with our clients, identifying the best way to...


  • Milton Keynes, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! Job Title: AI Client Services Coordinator - Milton Keynes - Office Based (flexible working options available) About the role: We are looking for two Client Services Coordinators to join our fast-growing business unit for Artificial Intelligence. These positions are key in providing support to the delivery...


  • Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full time

    Job OverviewThe Sikla Group, a dynamic and diverse company, is seeking a Customer Relations Coordinator to join their team in London. As part of the Customer Service Team, you will be responsible for providing exceptional customer service and administrative support to the Supply Chain operations.The ideal candidate will have a minimum of 2 years of proven...


  • Milton Keynes, Milton Keynes, United Kingdom Ingram Content Group Full time

    Job Title: Client Service CoordinatorWe are seeking a skilled Client Service Coordinator to join our Ingram Content Group team in Milton Keynes. This is an exciting opportunity for a motivated individual to contribute to our Ingram IPS team on a hybrid basis.Key Responsibilities:Process client requests using a ticketing system, ensuring timely and efficient...

  • Scheduling Coordinator

    6 months ago


    Milton Keynes, United Kingdom BSI Group Full time

    **Scheduling Coordinator** **Milton Keynes with hybrid working** We are looking for a _**Scheduling Coordinator **_to join our existing Client Planning team based in Milton Keynes on a full-time and permanent basis. In your role as a _**Scheduling Coordinator**_, you will be responsible for: - Scheduling client appointments utilising all available...

  • IT Coordinator

    6 months ago


    Milton Keynes, United Kingdom Renewi Full time

    **IT Coordinator**: **IT Coordinator** **Milton Keynes** **Salary: £30,000-£35,000 per annum** **37.5 hours per week** We are currently recruiting for an IT Coordinator, this role requires an individual with strong generalist ICT support and administration experience to assist in delivering exceptional levels of support to the Renewi business. Whilst some...

  • Project Coordinator

    4 weeks ago


    Milton Keynes, United Kingdom Ampergia Limited Full time

    The Project Coordinator will be responsible for overseeing and coordinating various aspects of solar installation projects from start to finish. This includes managing timelines, ensuring coordination between different teams, maintaining accurate project data in the CRM system, liaising with suppliers and installers, and ensuring that all health, safety, and...


  • Milton Keynes, Milton Keynes, United Kingdom Gold Care Homes Full time

    Job Description:We are seeking a highly organized and efficient Residential Care Coordinator to join our team at Gold Care Homes. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.About the Role:This is a full-time position responsible for coordinating the daily activities of our care...


  • Milton Keynes, United Kingdom Connells Group Full time

    **Job Description** Based in our Milton Keynes office - 9 Month Fixed Term Contract** We are looking for an exceptional **ER Specialist **who can deliver a first class customer focused Employee Relations service by providing specialist support and advice, predominantly over the telephone, to colleagues throughout our business. The type of support provided...


  • Milton Keynes, United Kingdom WSRS Full time

    **WSR is recruiting for a Procurement Coordinator for our esteemed client in Milton Keynes.** **Job Title: Procurement Coordinator** **Location: Milton Keynes - Hybrid** **Procurement Coordinator Overview**: As a Procurement Coordinator, you will be a key player in our client’s Procurement department, contributing significantly to the achievement of the...


  • Milton Keynes, Milton Keynes, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals is looking for a Senior Project Coordinator to manage and guide project teams. Ensure timely and successful delivery of diverse projects across multiple departments.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and third parties/vendors for flawless...


  • Milton Keynes, Milton Keynes, United Kingdom Return on Investment Ltd Full time

    Fleet Solutions Marketing RoleAt Return on Investment Ltd, we deliver integrated outsourced fleet solutions to the automotive sector. We're looking for a talented Marketing Account Executive to join our team in Milton Keynes as a hybrid worker.Responsibilities:Cordinate marketing campaigns for automotive clients.Build and maintain strong relationships with...

  • Client Services

    6 months ago


    Milton Keynes, United Kingdom Pro FS Full time

    **Client Services & Logistics Administrator** **About us**: Pro FS is an independent, family run business who provide 3PL fulfilment services to international e-commerce retailers from our UK warehouses to customers globally. We store, manage, and ship our client’s stock, fulfilling orders on their behalf. We work very closely with our clients becoming...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    A multinational automotive company based in High Wycombe is seeking a skilled Customer Accounts Administrator. The successful candidate will work in a dynamic team, supporting the technical account managers and maintaining strong relationships with clients.Main Duties:Administer customer accounts and manage relationshipsProcess sales and ordersProvide...

  • On-Site Coordinator

    1 week ago


    Milton Keynes, United Kingdom Pertemps Wolverhampton Industrial Full time

    Pertemps are currently recruiting for an on-site coordinator to work with us on a major contract based in Milton Keynes.   As an on site coordinator you will be expected to: - Confident with both inbound and outbound calls (volume).  - Proficient with reporting data and using excel. - Ability to organise and streamline processes.  - Able to work as...

  • Facilities Coordinator

    2 months ago


    Milton Keynes, United Kingdom CV-Library Full time

    We are recruiting for a Facilities Coordinator to join the team of our client who are based in North of Milton Keynes. The role is part of the facilities team whose primary function is to manage their high profile clients with maintenance support. You will be self-motivated, have good communication and negotiation skills, be highly organised and enjoy a...


  • Milton Keynes, Milton Keynes, United Kingdom Forvis Mazars Full time

    Do you have what it takes to succeed as a Client Support Associate at Forvis Mazars?About the OpportunityWe are seeking a talented individual to join our support team, contributing to the growth and development of our clients. This role offers a unique chance to develop your skills in business administration and make a meaningful impact.Develop and maintain...

  • Youth Specialist

    5 months ago


    Milton Keynes, United Kingdom HR Solutions - Client Full time

    **Hours**:37 hours per week **Contract**: Permanent **Salary**:£23,500 per annum **Location**: Chapter House, Coffee Hall, Milton Keynes, MK6 5EE **Benefits**: 28 days holiday plus Bank Holidays, 6% employer pension contribution with 1% employee contribution. Our client, Service Six, are an award-winning charity committed to changing lives and creating...