Customer Operations Administrator
4 weeks ago
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Summary
Responsible for providing administration & operational support to the Planning Team, service Centre’s, Engineers and Bottled Water drivers. Ensuring the customers journey with the business is met to the highest standard possible
Responsibilities
- Responsible for managing the Operational Support and Confirmations email mailboxes, responding to queries.
- Responsible for answering internal and external calls into Operational Support telephone numbers.
- Responsible for liaising with customers to ensure all engineer attendance and activities are booked in and relevant information is passed on to the engineers to allow the job to be completed successfully
- Responsible for accurately updating all relevant systems.
- Responsible for ensuring all drivers/engineers work orders are reported in correctly and the system is updated so the customer is charged correctly for any work completed
- Responsible for processing all third party agent invoices to ensure the customer are charged for any deliveries and sanitisations
Requirements
Essential
- Demonstrated ability to handle a range of situations
- Demonstrated oral and written communication skills
- Demonstrated competence in using Microsoft Office tools
- Attention to detail
- A proven track record of providing customer service
Benefits
- Monday - Friday working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
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