Operations Administrator
6 months ago
We are seeking a permanent Operations Administrator, to support our repairs team. If you are an experienced administrator, ideally from a trades and maintenance background, and you want to join a team who will provide safe, secure and warm places that people are proud to call home - you belong at Bromford.
Our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. We want to provide homes that customers are proud to live in, that work for them and their family and are the springboard they need to achieve their aspirations - not a barrier.
You will help the team meet its repairs targets, working to achieve a first-time fix, learning from recalls and follow on works to drive efficiency and customer advocacy. You will raise tasks, referrals to other teams, and work orders and appointments with planners for repairs. You will be managing surveyor’s diaries and arranging appointment dates with customers and engineers, so you need to develop excellent working relationships and promote cross-team working.
You need to bring a strong focus on achieving high levels of customer advocacy and problem resolution. You will review and analyse customer feedback, arranging any follow on works from customer comments, and highlighting opportunities for us to learn and improve. You will track complaints, providing the team with background information to help inform decisions and actions, liaising with managers, leaders, and engineers to ensure work is complete, and we deliver excellent customer service.
Health and safety regulations and training must be adhered to throughout all of your work, not compromising the customer, other colleagues or yourself. You will contribute to performance appraisal and undertake additional training relevant to your role, as required. We expect you to share best practice and ways of working to improve the services to the customer, learning from experience when things don’t always go to plan.
This role gives you a brilliant opportunity for you to build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.
**What do you need?**
- Experience of working in a similar planning or scheduling administrative role
- Excellent customer service and people skills
- A flexible working attitude with time, travel and demonstrated reliability
- The ambition and drive to take this role and make it your own, embracing the opportunity to develop your skills and experience further
- Ability to work under pressure and prioritise effectively
- To be a great team player, and be a champion of cross-team working
- Strong IT and analytical skills
- To be committed to our DNA and be a great ambassador for Bromford.
Your previous experience may be in roles such as team administrator, operations administrator, repairs coordinator, maintenance administrator, empty homes coordinator, amongst others.
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