International Customer Service Representative

3 weeks ago


Ash, United Kingdom HireBloc Full time
Overview:TheInternational Customer Service Representative plays a crucial rolein providing exceptional customer service to our internationalclientele. This position is vital to ensuring customer satisfactionretention and loyalty across diverse global markets. The roleinvolves effectively communicating with customers from variouscultural backgrounds and resolving their queries in a professionaland timely manner.KeyResponsibilities:
  • Responding toinquiries and providing product/service information tointernational customers.
  • Assisting customers indifferent time zones through various communication channelsincluding email phone and live chat.
  • Resolvingcustomer issues and complaints with tact anddiplomacy.
  • Processing international orders andcoordinating shipments with the logisticsteam.
  • Adapting communication style and languageto meet the cultural needs of internationalcustomers.
  • Collaborating with crossfunctionalteams to address international customer needs andrequests.
  • Maintaining accurate records ofcustomer interactions andtransactions.
  • Providing feedback to themanagement team on international customer trends andissues.
  • Identifying opportunities to enhancethe international customerexperience.
  • Participating in ongoing trainingand development programs to improve international customer serviceskills.
  • Adhering to international regulationsand compliance standards while servingcustomers.
RequiredQualifications:
  • Bachelors degree in arelevant field or equivalent workexperience.
  • Fluency in English and at least oneother major international language.
  • Priorexperience in international customer service or a similarrole.
  • Excellent verbal and writtencommunication skills.
  • Strong problemsolvingabilities with a customerfocusedapproach.
  • Cultural sensitivity and awareness ofinternational business practices.
  • Ability toadapt to diverse customer needs andpreferences.
  • Good time management andorganizational skills to handle a high volume ofinquiries.
  • Attention to detail and accuracy inprocessing international orders anddocumentation.
  • Proficiency in CRM software andother customer service tools.
  • Knowledge ofinternational shipping and import/exportregulations.
  • Ability to work flexible hours toaccommodate international time zones.
  • Proventrack record of meeting or exceeding international customer servicetargets.
  • Strong interpersonal skills and apositive empathetic attitude towardscustomers.
  • Willingness to travelinternationally for training or customerrelated matters ifrequired.

problem-solving,communicationskills,organizational skills,shippingregulations,communication,interpersonal skills,timemanagement,adaptability,multilingual,crm software,internationallanguage,customer service,culturalsensitivity



  • Ash, United Kingdom Freedom Leisure Full time

    If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people's lives then Freedom Leisure is the place for youWe are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to become...


  • Stoke Ash, United Kingdom Hales Group Full time

    Customer Service Coordinator / Near Eye, Suffolk / Salary is dependent on experience / Full time / Permanent   Hales Group are currently working with a warehousing and logistics company, seeking an experienced Customer Service Coordinator to join their team on a full time, permanent basis.  Own transport is required due to location.  8:30am to 4:30pm,...


  • Ash, United Kingdom Freedom Leisure Full time

    If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to...


  • Ash Vale, Surrey, United Kingdom inMusic Full time

    Who We Are:inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto...


  • Ash Vale, United Kingdom inMusic Full time

    Who We Are:inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto...


  • Ash Green, United Kingdom Logic Resourcing Ltd Full time

    We're recruiting on behalf of an industry-leading online retailer with bundles of creativity, enthusiasm and ambition.   They offer fantastic benefits, including free breakfast, tea and coffee every day and a friendly / supportive working culture, plus NO weekend working!        Working within the Customer Service department, you'll promote excellent...


  • Ash Green, United Kingdom Logic Resourcing Ltd Full time

    We're recruiting on behalf of an industry-leading online retailer with bundles of creativity, enthusiasm and ambition. They offer fantastic benefits, including free breakfast, tea and coffee every day and a friendly / supportive working culture, plus NO weekend working!      Working within the Customer Service department, you'll promote excellent...


  • Ash Green, United Kingdom Logic Resourcing Ltd Full time

    Are you looking to join a company where customer focus and employee satisfaction go hand in hand. With a Trustpilot rating of 4.6 from over 27,000 reviews, dedicated to providing top-notch service, you’d be working for an industry-leading online retailer known for its excellent reputation and commitment to exceeding customer expectations.   The Role...


  • Ash Green, United Kingdom Logic Resourcing Ltd Full time

    Are you looking to join a company where customer focus and employee satisfaction go hand in hand. With a Trustpilot rating of 4.6 from over 27,000 reviews, dedicated to providing top-notch service, you’d be working for an industry-leading online retailer known for its excellent reputation and commitment to exceeding customer expectations. The Role...


  • Ash Green, United Kingdom Logic Resourcing Ltd Full time

    Are you looking to join a company where customer focus and employee satisfaction go hand in hand. With a Trustpilot rating of 4.6 from over 27,000 reviews, dedicated to providing top-notch service, you d be working for an industry-leading online retailer known for its excellent reputation and commitment to exceeding customer expectations. The Role Offers: ...


  • Ash Vale, United Kingdom Inmusic LLC Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...


  • Ash, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 317659**Salary**: - £28,300- 2000 pa Recruitment and Retention allowance payable to stall located at Air Command- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Air - The Terms and Conditions of Service...

  • Food Technologist

    4 weeks ago


    Ash, United Kingdom gategroup Full time

    Job Advert **Job Overview** - To support compliance, culinary and operational teams with technical and nutritional expertise - To use key software to efficiently calculate and create nutritional and allergen reports for airline customers **Main Duties & Responsibilities** - Ensure all required information is compiled and provided to the customer within...


  • Ash Vale, Surrey, United Kingdom Gemini Tec Ltd Full time £27,500 - £30,000

    Assembly Engineer - Surface Mount TechnologyYou will be working with a market leading CEM operating highly sophisticated equipment, ranging from solder jet printers, Mycronic pick and place machines, X-Ray and numerous reflow ovens responsible for the manufacturing of complex products to IPC class level 3.Working within a team of engineers, technicians need...


  • Ash Vale, Surrey, United Kingdom Inmusic LLC Full time

    inMusic is a family of leading music technology and consumer electronic brands. We live and breathe music. We incorporate and build upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional,...

  • Food Technologist

    2 weeks ago


    Ash, United Kingdom gategroup Full time

    Job AdvertJob Overview To support compliance, culinary and operational teams with technical and nutritional expertise To use key software to efficiently calculate and create nutritional and allergen reports for airline customersMain Duties & Responsibilities Ensure all required information is compiled and provided to the customer within established...


  • Cold Ash, United Kingdom Calibre Candidates Full time

    Overview?? ? ?Responsibilities?? - Working as part of a friendly, vibrant team to provide clients with advice on products and services - Build strong relationships with clients both face to face and over the phone - Exploring opportunities in discussions to develop further business Requirements?? - Proven sales or upselling experience gained in either an...


  • Ash Vale, United Kingdom Kings Permanent Recruitment Ltd Full time

    Estate Agent Property Sales Negotiator * Applications are invited from existing Estate Agents or candidates from a New Homes background. * Only 1 in 3 Saturday working on a rota basis with a day off in lieu.Estate Agent Property Sales Negotiator * Your main function during your first year will be driving valuations, listings and sales opportunities for...

  • Project Leader

    3 weeks ago


    Ash, United Kingdom gategroup Full time

    Job Advert **Job **Summary**: - As a project leader within the Operations Planning & Controlling team, the main role of the ERP & Projects - Project Leader will be to manage all the ERP support functions including the interface to Regional and Global BPI as well as ERP IT support. - Develop ERP practice solutions and methodologies. - Perform as counsellor...


  • Ash, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 351526**Salary**: - £24,040- plus £2000 Recruitment and Retention Allowance (RRA)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- E1**Contract type**: - Permanent**Business area**: - MOD - Air - RAF High Wycombe, Station Health, Safety and Environment...