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Team Leader

3 months ago

Croydon, United Kingdom Catch22 Full time
Job Description

This job is a fixed term contract from 3rd of October 2024 until 10th of April 2025

This post presents an exciting opportunity to become a first line manager within our Personal Wellbeing Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to re-integrate in the community and reduce reoffending by addressing a range of needs with people on probation.

Your role is to provide line management and motivate a team of Frontline Practitioners teams to achieve our Justice Business Plan objectives: innovate, revitalise and reform the delivery of Justice Services.

You will be responsible for ensuring all services are mobilised in accordance with contractual deadlines, service deliverable are contractually compliant and meet Catch22’s reporting mechanisms. Furthermore, you will take a pivotal role co-designing innovative and engaging service provisions to ensure best practice and leading-edge services are available to all service users.

You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values, aims and objectives of Catch22 and show understanding and commitment to the needs of service users and their local communities and how Catch22 Justice services can most effectively address these needs.

As a Team Leader your main duties and accountabilities will include:

Providing support for Frontline Practitioners engaging service users in rehabilitation activities and address any risks that emerge. Ensure that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve, are motivated and understand their role and recognise their contribution. Implement policies, procedures and evidence based innovation and performance improvement systems and processes. Work to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards. To ensure that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion, using established monitoring systems; and that team objectives are established. In liaison with the Senior Operations Manager to ensure the maintenance of the team’s database and compliance entry to the Authorities Case Management system for the purposes of casework recording, monitoring and evaluating service provision. Ensure that disciplinary, complaints and grievance procedures are appropriately managed, including the undertaking of investigations and the conducting of disciplinary interviews when necessary. Ensure Frontline Practitioners manage risk for all Service Users in accordance with NPS and organisational procedures. Maintain records in accordance with NPS, Prison & organisational procedures and use relevant information and technology ensuring the security of data.  Ensure that regular 1-1 supervisions are undertaken and that each member of staff has an annual PEF appraisal and any personal development opportunities are available for frontline practitioners.  Support the professional development of staff and ensure that they maintain high standards of professional performances, including staff induction during probationary periods. Manage absenteeism and punctuality in line with Catch22 managing sickness and absence policy.  Maintain excellent working relationships and communication with stakeholders.

Qualifications

What does Good look like in this role?:

 A confident and professional approach to supporting individuals from diverse backgrounds who may present with multiple difficulties.  Working in what can be a challenging environment whilst maintaining motivation. Build relationships with service users and colleagues, and work collaboratively with a variety of partnership organisations to deliver a great service to service users.

Essential Qualifications, Knowledge & Experience:

Good basic education, including Maths and English GCSE or equivalent. Evidence of continual professional development. Experience working with Microsoft Office - Word and Excel Management and Leadership experience An understanding of legislation, research and performance requirements relevant to the rehabilitation of individuals involved in CJS Knowledge of the main resettlement pathways and services that offer interventions relevant to these pathways. An understanding of models of evidence and methodologies in relation to offender rehabilitation.

Desirable Qualifications, Knowledge & Experience:

Any qualification relevant to rehabilitation of offenders, for example criminology/ criminal justice/ social care/ mental health/ IAG/ Family Services/ Emotional Wellbeing/ Social Inclusion Training on Justice IT systems ( OASys, Delius, P-Nomis) Experience of working with offenders and/or disadvantaged people. Life experience such as overcoming difficulties. Experience of working in a team and/or with partner organisations.