Claims Team Leader

1 month ago


Croydon, Greater London, United Kingdom Markel Corporation Full time

Claims Team Leader Opportunity

We are seeking a skilled Claims Team Leader to join our Claims team at Markel Corporation. As a Claims Team Leader, you will be responsible for leading and managing a team of claim handlers, supporting the Claims Manager and other senior leaders in the development and promotion of the legal expenses team, and taking responsibility for and oversight of all claims handled within the team.

Key Responsibilities:

  • Lead and manage a team of claim handlers using best practice, including regular 1-2-1s.
  • Support the Claims Manager and other senior leaders in the development and promotion of the legal expenses team.
  • Take responsibility for and oversight of all claims handled within the team, including monitoring and overseeing the progress of individual team members' objectives set by the Claims Manager.
  • Ensure that all claims handled by the team are handled in a proactive manner and in accordance with the Claims Philosophy.
  • Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the team.
  • Prioritise work, have good time management skills, and be able to work to deadlines to see claims through to final settlement in a proactive manner.
  • Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the team.
  • Support the Claims Manager in the oversight of external service providers and TPAs used by the team and maximise their effectiveness.
  • Act on feedback on claims service and address any problems quickly (and escalate if needed).
  • Contribute to claims team projects as required by the Claims Manager.
  • Have either legal qualifications or be a claims practitioner with relevant experience, including studying towards or having a real desire to study towards CII qualifications.
  • Have good Microsoft Office skills, including Word, Excel, Access, and Outlook, and must become fully competent with our in-house systems.
  • Have excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.

About Markel Corporation:

Markel Corporation is a Fortune 500 company with over 60 offices in 20+ countries, operating in insurance, reinsurance, specialist advisory, and investment operations around the world. We offer a great starting salary, annual bonus, and strong benefits package, including 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave, a fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, and other great benefits on offer.


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