Team Leader

6 months ago


Croydon, United Kingdom The Ardonagh Group Full time

**Team Leader - Croydon**

Do you have experience within a **contact centre environment**? Are you looking for the opportunity to take your next step on the career ladder with us?

We’re looking for a talented Team Leader to join us in our Croydon office. You will use your knowledge and experience of the **Insurance Industry** to have direct responsibility for a team of Customer Service Advisors. You will effectively manage our team to deliver excellent customer service and support them by conducting regular 1-2-1’s, coaching and development.

We’re offering a very **competitive basic salary **relative to your experience plus a **generous bonus scheme**. You’ll also be rewarded with all the great benefits listed below.

**Want to know more? What will the Team Leader role entail?**
- Lead, motivate and support a team in delivery of required business KPI’s.
- Support the department in meeting all quality and regulatory standards.
- Proactively coaching and developing individuals to increase overall capability through using specialist knowledge and experience.
- Ensure that any customer complaints are identified and handled in accordance with agreed process and that root cause is proactively identified and addressed.
- Build positive relationships and contribute to a collaborative working environment.

**What are we looking for in a Team Leader?**
- Experience of meeting financial, operational, service and quality KPI’s.
- Experience of working within a regulated financial services environment.
- Experience working withing a contact centre environment.
- An individual who can lead by example and is a role model to others.
- Insurance experience would be advantageous.

In return you will be welcomed and supported by **Towergate**, part of our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of **26 days plus bank holidays**.
- Opportunity to progress your career across the entire Ardonagh family
- **Gain ACII qualification** to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- **24-hour support** for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group


  • Team Leader

    6 months ago


    Croydon, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £29,800.60 (Inclusive of an £2044.77 per annum store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our...

  • Team Leader

    5 months ago


    Croydon, United Kingdom Quality Care Services Full time

    **Reference**: 022/0723 **Location**: Croydon **Salary**: £23,665 - 24,850 per Annum **Job type**: Permanent **City & County Healthcare Group**: **Croydon**: Team Leader Extra Care Scheme CR0 6NA Fellows Court £23,665 - £24,850 What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and...

  • Repairs Team Leader

    5 months ago


    Croydon, United Kingdom Your Option Services Full time

    **Repairs Team Leader** Your Option Services Ltd carry out disrepair and handyman services for multiple clients across London. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide...

  • Service Team Leader

    3 months ago


    Croydon, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - Croydon Monday - Friday (6 am start time) : £28582 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service? Are you passionate about developing your staff to their full potential? Do you possess...

  • Service Team Leader

    3 months ago


    Croydon, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - CroydonMonday - Friday (6 am start time) : £28582 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Team Leader Position

    4 weeks ago


    Croydon, Greater London, United Kingdom Caridon Group Full time

    Job Title: Team Leader PositionJob Summary:Caridon Group is seeking an experienced Team Leader to manage our Young Persons service. The successful candidate will be responsible for leading a team of staff, ensuring the highest standards of service delivery, and promoting a culture of excellence in care and quality.Key Responsibilities:- Lead a team of staff...

  • Team Leader

    4 weeks ago


    Croydon, United Kingdom Caridon Group Full time

    Young Persons Team Leader Salary - £30,000Full time - PermanentLocation - Thornton Heath (Croydon)Hours - 40 hours will be inclusive of shifts including some weekendsClosing Date: First suitable applicant will be recruited Caridon Young Living is a young person's 24 hour supported housing provider in London....

  • Maths Team Leader

    1 week ago


    Croydon, United Kingdom CV-Library Full time

    Experienced Maths Team Leader Are you an inspiring and experienced Maths educator ready to take the next step in your leadership journey? We are thrilled to offer an exciting opportunity for a Maths Team Leader to join a thriving and dynamic school in Croydon! This role is perfect for a dedicated professional with a solid track record of teaching Maths at...

  • Team Leader

    6 months ago


    Croydon, United Kingdom CeX Ltd Full time

    **Retail Team Leaders with a passion for games, DVDs, gadgets and computers** **Location**: Croydon George St **Contracted Hours** : 40 About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile...

  • Team Leader

    6 months ago


    South Croydon, United Kingdom Future Care Group Full time

    **Albany Lodge Croydon CR02BZ** **Team Leaders** **Full time hours Days and Night shifts** **Hourly pay rate £12.00** We are actively recruiting for Team Leaders at Albany Lodge in Croydon **Rewards and Benefits**: **Career Development and personal growth** - Ongoing personal and professional development programme - Opportunity to work with the most...


  • Croydon, United Kingdom The Upex Group Full time

    **The Upex Group** is seeking a skilled and experienced **Grounds Maintenance Team Leader **to oversee our groundskeeping team. As a **Grounds Maintenance Team Leader,** you will be responsible for maintaining and enhancing the appearance of our grounds and landscaping. **Location**: South London **Salary**:£14.50 per hour **Responsibilities**: -...

  • Team Leader

    5 months ago


    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 5.00am - 10:00pm** **£25,524.80- £28,083.05 (Inclusive of an £2,028.00** per annum, store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Team Leader

    6 months ago


    Croydon, United Kingdom B&Q Full time

    **About the role** **Full time 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£23,524.80- £27,083.05 (Inclusive of an £2,028.00 per annum, store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Service Team Leader

    1 month ago


    Croydon, Greater London, United Kingdom Rentokil Initial Full time

    Job Title: Service Team LeaderWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Croydon. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.Key...


  • Croydon, United Kingdom Mitie Full time

    **£16.37 per hour** **40 hours a week** **Must be flexible as job requires to travel to Co Op Stores in the Croydon, Bromley, Orpington and surrounding areas.** **Mitie has a great opportunity for a Retail Store Detective Team Leader to join the Total Security Management Team. (EXTENSIVE TRAVEL WILL BE REQUIRED WITHIN A SET REGION, IF REQUIRED TO TRAVEL...

  • Team Leader

    5 months ago


    Croydon, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Croydon George St **Contracted hours**: 40 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones,...

  • Care Team Leader

    1 month ago


    Croydon, Greater London, United Kingdom Lifeway's Group Full time

    Are you a motivated and experienced leader looking to inspire a team of support workers? We are seeking a Care Team Leader to join our established team in Croydon, working alongside our Service Manager to lead and manage our services.Lifeways offer a range of benefits, including genuine career progression, investment in recognised qualifications, and a...

  • Care Team Leader

    1 month ago


    Croydon, Greater London, United Kingdom Care UK Full time

    Care Team Leader OpportunityWe are seeking a dedicated and compassionate Care Team Leader to join our team at Care UK. As a Care Team Leader, you will be responsible for leading and supervising your shift, ensuring that residents receive the highest standard of care.Key Responsibilities:Leading and supervising your shift to ensure seamless delivery of...


  • Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...


  • Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...