Service Team Leader

4 weeks ago


Croydon, Greater London, United Kingdom Rentokil Initial Full time
Job Title: Service Team Leader

We are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Croydon. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.

Key Responsibilities:
  • Lead a team of up to 10 Service Drivers to ensure timely and efficient delivery of services to customers.
  • Collaborate with other Team Leaders to plan and coordinate Service Drivers to meet customer needs.
  • Liaise with customers to resolve issues and complaints in a professional and courteous manner.
  • Support the Service and Branch Managers in improving the quality, efficiency, and customer service provided by the branch.
  • Monitor team performance through quality checks and accompanied customer service visits to drive improvement and increase customer satisfaction.
  • Communicate with warehouse staff to ensure accurate routing and product allocation for Service Drivers.
  • Support the Sales Team in planning installations to exceed customer expectations.
Requirements:
  • Demonstrated leadership skills in a work environment.
  • Experience in managing within a service delivery environment (training provided).
  • Hold a full UK Driving Licence with a maximum of 6 points.
Benefits:
  • A basic salary of £28,582.
  • A grading system with higher salary bandings for consistently strong performance.
  • A monthly bonus scheme.
  • Sales leads commission.
  • RI Rewards (includes cashback and discounts on multiple retailers).
  • Job security as part of a FTSE 100 company.

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