Customer Service Expert

4 weeks ago


Croydon, Greater London, United Kingdom Team ITG Full time

About the Role

We are seeking a highly skilled Customer Service Expert to join our team at Team ITG. As an Account Manager, you will be responsible for delivering exceptional customer service and managing multiple projects with varying deadlines.

Key Responsibilities

  • Take ownership of delivering exceptional customer service to our clients.
  • Work closely with a production manager to manage the creation of artwork and ensure successful delivery to our clients' stores.
  • Manage costs and production with ITG's supply chain to ensure timely delivery.
  • Collaborate with the account management team to achieve business objectives.

Requirements

  • Customer-centric approach with a focus on delivering exceptional service.
  • Ability to manage own time and deliver quality work with speed.
  • Strong knowledge of print production processes, particularly in litho and digital.
  • Excellent negotiation skills to secure the best deals from print buying.
  • Ability to work with large spreadsheets and manage multiple projects simultaneously.

What We Offer

  • Competitive salary and benefits package.
  • 25 days' holiday + bank holidays.
  • Annual Wellbeing Day.
  • Pension Scheme.
  • Corporate Medical Cash Plan.
  • Smart Working Options.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Monthly Employee Awards.
  • Raising money for charity.
  • Referral scheme.
  • Wellbeing Programme.
  • Enhanced Family Friendly Leave.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation and the wider industry.


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