Clinical Educator/Auditor

7 months ago

Winchester, United Kingdom South Central Ambulance Service NHS Full time
Job overview

The EOC Education and Development Team are looking for enthusiastic and suitably experienced colleagues to join us as a CCC Clinical Auditor/Educator.

This is an exciting opportunity to use your 111 or 999 clinical experience to provide training and mentorship across the SCAS organisation. In this role, you will be supporting other practitioners within the CCC environment and helping them to develop skills and confidence. You will develop their systems knowledge as well as enhancing their critical thinking and clinical judgement skills.

This is a vital role as it helps to maintain our quality standards and ensures we reach our performance targets.

This role can be based at Southern House or Northern House with the flexibility of up to 50% home working.

Main duties of the job

  • As a Clinical Trainer within South Central Ambulance Service you will be required to work within the training team to ensure the effective provision of training and mentorship across the organisation. You will need to be motivated and express a positive attitude towards the You will address any issues and concerns that may inhibit staff from achieving both their personal and organisational goals.

  • To provide expert systems knowledge and training, including Clinical and Non- Clinical Triage systems across 111 and 999 .

  • To maintain and ensure clinical safety and maintenance of a high quality service.

  • To ensure that the communications link and software is fully understood by all staff working within the service and that technical failure can be recognised and appropriately reported.

  • To support service delivery targets, clinical indicators, and national and locally negotiated targets, through performance review, audit and training.

  • To actively participate in regular call monitoring and quality of calls to include call review, self-reflection and feedback to staff.

Working for our organisation

Benefits we offer:

  • Expert training and support from our dedicated in-house education team.
  • Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
  • Enrolment into the NHS Pension Scheme.
  • Access to continual professional development and opportunities within SCAS and the NHS.
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Detailed job description and main responsibilities

To ensure all the training is delivered safely, consistently and to an appropriate standard. The post holder will act as a clinical resource to staff and undertake training and Audit.

What do we need from you?

  • A recognised professional qualification – eg: registered general nurse, ECP or Paramedic
  • Valid registration with NMC/HPC
  • Accredited CFH Pathways Trainer Certificate – or the willingness to undertake this.
  • Experience in a training environment
  • Recent clinical experience
  • Triage experience
  • Extensive understanding of IT systems used in CCC

If this sounds like the role for you, then please complete an application. If you would like to have an informal chat prior to submitting an application, please contact who will be able to arrange this for you.

Interviews will be held via Teams.

Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.

Person specification Qualifications Essential criteria
  • •Recognised professional qualification, e.g. registered general nurse (RN1, RNA), ECP or Paramedic
  • •Valid registration with NMC / HPC
  • •Teaching and Assessing Qualification or experience in training environment
Desirable criteria
  • •Educated to degree level or on degree pathway
  • •Accredited CFH Pathways Trainer Certificate or willingness to undertake
  • •ICAD or Adastra Training Certificate or willingness to undertake
Knowledge Essential criteria
  • •Experience of training delivery
  • •Recent clinical experience
  • •Triage experience
  • •Extensive clinical knowledge
  • •Audit, evaluation and clinical governance knowledge
  • •Customer services skills
  • •Previous experience of telephone consultation
Desirable criteria
  • •Geographical knowledge of operational area
  • •Experience of supporting others in clinical practice
  • •Confident in dealing with complex calls in emergencies and out of hours
Skills Essential criteria
  • •Ability to communicate effectively: aurally, orally and in writing
  • •Ability to work as part of a multidisciplinary team
  • •Ability to work to strict timelines
  • •Ability to deliver training in groups or an individual basis
  • •Flexible and available to work at short notice
  • •Extensive understanding of computer systems and software packages
Desirable criteria
  • •Motivated towards further professional development
physical requirements Essential criteria
  • •Smart appearance
  • •Able to meet the physical and medical requirements of the post

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.

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