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Independent Living Officer

1 month ago

Bromsgrove, United Kingdom BDHT Bromsgrove District Housing Trust Full time

Full Time, Permanent 

Closing Date: Friday 24th May @ 9am 

Interview Date: Thursday 6th June – In person 

We are looking for someone proactive and dynamic to join us as an Independent Living Officer.  You’ll need imagination and ability to adapt. For us, your attitude is just as important as your skills. 

The Role 

Visual presence and face to face contact is key to ensure our customers have the assistance they need to be happy and safe in their property. 

You will deal with any queries or incidents as they arise in and around the independent living schemes, and you will encourage social interaction by using creativity and imagination to deliver events and activities. 

Undertaking regular property inspections you will ensure that Health and Safety legislation is adhered to and issues are reported, following any repairs or defects through to completion. 

Customers living in our properties are diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, understanding and positive approach to assist them day to day. 

About You 

We are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. 

You will work well within a team alongside fellow Independent Living Officers and also be confident working alone. 

Good communication and interpersonal skills are key along with being able to use IT based systems and MS Office. 

Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. 

The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post and essential car user allowance will be paid where applicable. 

What we can offer in return: 


  • 32 days annual leave plus bank holidays and holiday buy back scheme 

  • Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme 

  • Employee Assistance Programme 

  • Mental Health First Aiders 

  • Healthcare Cash Back Scheme 

  • Retail Discounts 

  • Free Parking and Free Refreshments 

  • Life insurance is also available to members of the pension scheme 


Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. 

Previous applicants of this role within the last 12 months need not apply. 

INDMED

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