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Independent Living Officer
3 months ago
Full Time, Permanent
Interview Date:
Thursday 6th June - In person
We are looking for someone proactive and dynamic to join us as an Independent Living Officer. You'll need imagination and ability to adapt. For us, your attitude is just as important as your skills.
The Role
Visual presence and face to face contact is key to ensure our customers have the assistance they need to be happy and safe in their property.
You will deal with any queries or incidents as they arise in and around the independent living schemes, and you will encourage social interaction by using creativity and imagination to deliver events and activities.
Undertaking regular property inspections you will ensure that Health and Safety legislation is adhered to and issues are reported, following any repairs or defects through to completion.
Customers living in our properties are diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, understanding and positive approach to assist them day to day.
About You
We are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities.
Good communication and interpersonal skills are key along with being able to use IT based systems and MS Office.
Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential.
The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post and essential car user allowance will be paid where applicable.
What we can offer in return:
- 32 days annual leave plus bank holidays and holiday buy back scheme
- Pension Scheme bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme
- Retail Discounts
- Free Parking and Free Refreshments
- Life insurance is also available to members of the pension scheme
We are passionate about providing accessible, safe and secure housing for communities across Bromsgrove and the surrounding area. With over 130 staff, we are a key employer in the local area.
Also, we serve our communities and residents as a not-for-profit organisation and so every penny we make gets put straight back in to improving housing and local facilities.
We have excellent customer satisfaction of 90% and a wide range of housing and support services available, providing vital help to those who need it.
We are also recognised as an excellent employer, finishing top of the Medium category in the UK's Best Workplaces award this year.
