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Housing Options Officer

4 months ago

Bromsgrove, United Kingdom BDHT Bromsgrove District Housing Trust Full time

**Permanent**

**37 hours per week**

**Interview Date: Thursday 21st September**

We have an opportunity for a Housing Options Officer to provide housing and homeless advice to over 50’s and those with disabilities.

**The Role**

Joining a unique and important customer facing team within our Housing Options department, you will provide an excellent frontline housing service for applicants aged over 50 to be considered for potential independent living (Sheltered and Supported housing). This will include housing assessments for clients with complex needs, who need to be assessed for properties to meet their medical need and may require property adaptions for disabilities.

You will follow the legal processes and internal procedures from first contact through to lettings sign up.

You will be part of an organisation that strives to create sustainable homes & communities.

This role requires the applicant to deal with implementing homelessness statutory responsibilities under the Homeless Reduction Act 2017.

**About You**

Our customers are diverse and can be vulnerable, you will need to have a flexible, caring, understanding and positive approach. The service you provide is everchanging and evolves to the needs of the customers, communities, and partners, so you will need to have an open-minded approach and a can do and positive attitude.

To be successful, you will have experience of working within a customer-based environment that acknowledges and understands vulnerabilities. You will also have knowledge / experience of welfare benefits.

Good IT skills and the ability to learn new systems is essential and you will have strong knowledge of the Housing and Homeless Reduction Act 2017.

Experience working in Social Housing, Housing Options or lettings environment would be beneficial.

A current valid driving licence and access to a vehicle is essential.

**What we can offer in return**:

- 32 days annual leave plus bank holidays and holiday buy back scheme
- Agile Working
- Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme
- Retail Discounts
- Free Parking and Free Refreshments
- Life insurance is also available to members of the pension scheme

INDLOW

BDHT employs 157 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.