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Experienced Veterinary Receptionist
4 months ago
Experienced Veterinary Receptionist - Linden House Veterinary Centre
Practice Site: Linden House (Diss)Linden House (Diss)
Starting salary NMW (additional possible depending on experience and responsibilities undertaken)
We have a fantastic opportunity for an Experienced Veterinary Receptionist to join our team at Linden House This is ideally a full time, permanent role working 40 hours per week with a share of late shifts and Saturday mornings (1 in 4), but flexible working will always be considered.
We are looking for someone with experience working as a Veterinary Receptionist or in an animal care related customer-facing role. A positive friendly attitude is a must, as well as the ability to remain calm under pressure, even in difficult circumstances. You will need be able to show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to comforting a client who has received bad news. Other necessary skills include high IT literacy, excellent communication and confident task prioritisation.
Main duties include:
Answering the phone, replying to emails and calling clients with follow up information Processing food and medication requests Booking appointments, greeting clients on arrival and following the visit through on Robovet Manage and record client and pet information securely Taking payments after consults or procedures, cashing up on late shifts Cleaning the reception area, ensuring the desk and waiting areas are kept tidy at all timesAdditional duties for this experienced role may include:
Responsibility for weekly and monthly health and safety checklists Fire Warden duties Assisting with month end reconciliation spreadsheets First aid trainingIn the last year CVS have reinvigorated our company EDI Committee and created five Colleague EDI Groups with focuses on Ability & Neurodiversity, Ethnicity, Gender, LGBTQ+ and Social Mobility. Our focus is on making CVS a great place to work and to have a career for everyone, no matter who you are, your background, or how you identify.
We know that benefits are key, and that your personal priorities will differ from others. You will have access to our Client Care Hub, a dedicate space on our Knowledge Hub for all client care training and resources. Holidays, pensions, discounts, paternal leave or share save schemes might be your priority.
