People Support Manager

3 weeks ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Job summary

Reporting to the Director of Organisational Development, this is a key role in leading and co-ordinating our Trusts cultural development programme towards being a more staff engagement and experience focused organisation where people from all backgrounds feel safe, heard, valued and looked after. Situated within the People Support Team, which also leads programmes of work connected to equality, diversity, inclusion, and health and wellbeing, this post will lead the design and implementation of our Staff Engagement Delivery Plan. The People Support Team are part of the Organisational Development directorate which in itself is part of the People Directorate and we all work together to create a positive employment experience at UHCW in line with our People Strategy, valuing and enabling our people (2023 - 2030).

Main duties of the job

The main duties will include:

Lead the development and implementation of a staff engagement delivery plan including leading Trust wide activity relating to the national staff survey, corporate engagement tools and feedback as well as supporting local teams to improvement their engagement activities. Ensuring all external and internal offers relating to staff engagement are well communicated and built into our corporate and local policies and approaches. Ensuring our staff engagement activities are closely connected to our aspirations relating to key workforce metrics across the Trust, including sickness absence rates and reasons, engagement scores and recommender scores in staff surveys. Lead the annual cycle for the national NHS staff survey programme working closely with the external supplier, leading the corporate and local field work communications campaign and, working closely with Organisational Development and the People Business Partners supporting each part of the organisation to respond to the feedback with robust and impactful improvement plans. Working closely with colleagues across the organisation around change management, quality improvement to ensure a co-ordinated approach to staff engagement compliance.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

We have ambitious plans in terms of our Staff Engagement Delivery Plan, which follows a number of years of successful and impactful staff engagement programmes. In bringing all this good work together we aim to move our staff engagement support to become a real strategic enabler of organisation performance and organisational health. You will be instrumental in ensuring we all do our part to hear, listen and act on feedback, making changes in partnership across the Trust. You will lead a range of staff engagement actions supporting improvement across the full employee life cycle, from resourcing, development and helping people at the end of their time with us to leave us well. Working with teams and leaders across the Trust this includes work on our annual and quarterly staff survey cycles as well as ensuring a range of other activity at corporate and local level. You will 'hold up the mirror' to the organisation in terms of understanding the experience of our staff and ensuring all people feel represented and heard across our organisation. You will also ensure that these messages are effectively across our leadership teams ensuring action and improvement can occur. You will lead a small team of people with a specialism in this area across the People Support Team and work closely with the wider Organisational Development Team, People Operations Team and Workforce Information Team.

Develop effective working relationships with internal and external stakeholders, and to promote understanding and engagement in the staff engagement planning process. Lead the development of policies and guidance required for the implementation of the Staff Engagement Delivery Plan across the organisation including the development of service improvement initiatives. Identify and influence key leaders to support the cascade delivery of key projects, responding to programme needs, creating confidence supported by evidence. Review the performance of projects and their reporting so that all key targets are met, ensuring that there is an ongoing review of progress and where necessary, intervention to ensure that projects are delivering to the required quality and levels of effectiveness, productivity and efficiency. Be active in developing and promoting a cycle of staff engagement activities in collaboration with communications team, the People Support Group, and the staff networks. Take a pro-active role in promoting external staff engagement learning and development programmes and celebrating achievements and success of Trust participants. Lead the production of a broad range of written professional communications tailored to identify the right channels and styles for specific audiences to raise awareness of key terms, phrases and approaches to promote staff engagement. Working in collaboration with others to develop communications plans for specific staff engagement projects/campaigns Lead the development, publication and review of a robust and compliant Staff Engagement Delivery Plan and appropriate performance measures, aligned with the organisations strategic objectives and the People Strategy Lead the development and improvement of internal processes and systems that improve the organisations ability to analyse the impact of its policies, processes and operations on the staff engagement of the workforce Providing technical staff engagement expertise across the organisation as required Develop and deliver mandatory training and development to support compliance and a deeper understanding of staff engagement in practice across the organisation. To develop the intranet pages and internal communications relating to staff engagement at work To develop knowledge around all aspects of staff engagement at work To keep updated on changes in local and national initiatives relating to the post To be an active member of identified Trust groups/committees as required To assist in producing ad hoc reports and in project work. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

For further details please see the attached job description.

Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Knowledge

Essential

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Skills

Essential

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