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Bracknell, Bracknell Forest, United Kingdom Baines Simmons Full timeSenior Account Manager OpportunityBaines Simmons, a leading aviation services group, is seeking a seasoned Senior Account Manager to join their team in Bracknell. As a key player in the Wheels Up family, we're expanding our presence in private aviation and aviation services.About the RoleThis exciting opportunity is for a results-driven individual with a...
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Senior Account Manager
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Bracknell, Bracknell Forest, United Kingdom Baines Simmons Full timeSenior Account Manager OpportunityBaines Simmons, a leading aviation services group, is seeking a seasoned Senior Account Manager to join their team in Bracknell. As a key player in the Wheels Up family, we're expanding our presence in private aviation and aviation services.About the RoleThis exciting opportunity is for a results-driven individual with a...
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Senior Account Manager
6 days ago
Bracknell, Bracknell Forest, United Kingdom Baines Simmons Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Account Manager to join our team at Baines Simmons. As a Senior Account Manager, you will be responsible for driving growth and developing our global brand.The successful candidate will have a strong background in sales and account management, with a proven track record of achieving sales...
Senior Account Manager
4 months ago
Our client israpidly expanding globally inthecloud communication solution market they are looking for asuccessful and established Senior Account Manager to join theirglobal sales team.
The Senior AccountManager serves as the single point of contact for all customerenquiries across their key accounts. The Senior Account Managerwill find opportunities to increase sales and develop upsellopportunities by understanding the our cloud communicationproductsand future roadmap.
The Senior Account Managerwill also be responsible for coaching and motivating a team togenerate revenue and achieve targets.
Location...
Thisrole is based at their head office in BracknellBerkshire.
This is an officebasedvacancy and as such they expect all applicants to be willing tocommute to our offices a minimum of 34 days per week as per ourhybrid working policy.
Keyresponsibilities of therole...
TeamManagement
- Motivatecoach and develop the team on a daily basis. Give regularconstructive feedback and recognise good behaviour/performance.Proactively address areas of poor performance with the team andsupport them to improve.
- Identify trainingneeds across the team and design/source training that will meetthese requirements.
- Invest in the personaldevelopment of the team continuously improving their soft skillscustomer service technical skills and problemsolving.
- Plan workload and colleague resourcelevels to meet customer and businessexpectations.
- Provide weekly reports/updates ondepartment activity and progress to management asrequired.
Accountplanning
- Be responsiblefor all customer account managementmatters.
- Build and maintain relationships withyour accounts stakeholders and executivesponsors.
- Forecast and track key account salesmetrics for business pipelineopportunities.
- Regularly determine upsell andsales opportunities through white spaceanalysis.
- Run quarterly business reviews withkey accounts.
- Track and manage your accountsusing Content Gurus CRM tool.
- Create reports onaccount status including customer sentiment in consult build andrun phases.
Customerrelationships &satisfaction
- Build andmaintain relationships with your accounts stakeholders andexecutive sponsors.
- Work with key customers tounderstand their industry value drivers and businessprocesses.
- Work closely with the CustomerSuccess team to identify opportunities where we can provideadditional value for customers in sharing and leveraging CXdeployment and UX best practice.
- Conduct aregular customer meeting cadence weekly monthlyquarterly.
- Manage a senior contact strategy ofmultilevel engagement within the accountbase.
- Produce and execute an AccountDevelopment Plan.
- Collaborate with widerContent Guru teams and departments to support your customer in allContent Guru matters includingescalations.
Drivingopportunities andrevenue
- Manage allaspects of revenue including in year revenue annual recurringrevenue and renewal activity.
- Consistently meetand exceed upsell targets to increaserevenue.
- Contribute to Sector development plansidentifying new revenue opportunities within your Sector and forthe wider business unit.
- Promote new productsand services to key accounts to generate and increaserevenue.
- Achieve a minimum number of 5 star G2and Gartner Peer insight reviews.
- Develop aportfolio of referrals through key accounts and generate newbusiness leads.
Aboutyou...
- Bachelors degreein a relevant subject.
- Good experience managingand motivating others.
- Good experience ofenterprise account management typically of at least 5years.
- Experience in the SaaS industryspecifically CCaaS is desirable.
- Experience ofusing a CRM or similar tool.
- Good interpersonalskills including effective influencing and negotiating stakeholdersat all levels.
- Good communication includingpresentation skills and being able to adapt style to suit theaudience.
- Proven work experience as an AccountManager Account Executive or similartitle.
