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Support Secretary Plastics

1 month ago

Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the SACCT Division for a Medical Support Secretary to provide administrative support to a team of medical secretaries and their respective consultant and clinical teams.Previous experience of working within an administrative setting along with experience of audio typing is are looking for a motivated, enthusiastic individual who is able to follow instruction, work on their own initiative and as part of a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Please be aware the successful applicant may be asked to cross cover in other departments within the division.

If a high number of applications are received; we reserve the right to close this vacancy early and therefore recommend you apply as soon as possible.

Main duties of the job

To provide a general clerical support for the SACCT secretaries and consultants. To facilitate audio-transcription of clinic letters, results and discharge letters, and to provide a general clerical service and support throughout the department.

The post holder will be required to work as part of a team providing cross cover during periods of staff absence.

To work as part of the busy admin team within the SACCT division. This includes but is not limited to retrieving case notes, validating the RTT pathways, retrieving referrals from ERS, audio-typing and supporting with administrative tasks.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live . In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Job description

Job responsibilities

Please ensure that you have read the attached Job Description and Person Specification before submitting your application and for further information.

1. To retrieve patient case notes from across the Hospital and associated peripheral hospitals

2. Ensuring Health Record folders are traced to the location held on the hospitals electronic HISS system.

3. Admit and process patient attendance within the associated clinics.

4. To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS system and within Health Record folder ensuring both the accuracy and completeness of the information required.

5. Update the Hospital Information System to reflect the correct patient details.

6. Ensure that all duties allocated are completed in a timely and satisfactory manner.

7. Offer general support the admin team.

8. Liaise with, and work in harmony with, other areas of the Trust to promote patient experience.

9. To be an integral member of their assigned team.

10. To adhere to the Medical Records Procedures.

11. Answering the phone, taking messages and acting upon the messages for both outpatient and day case attendances.

12. Constantly review admin processes and consider ways in which to improve them.

13. Comply with the job description statement.

14. The post holder must comply with all relevant policies, procedures and training requirements.

15. To undertake any other ad-hoc activities as directed.

Person Specification

QUALIFICATIONS

Essential

Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills ECDL or equivalent qualification/demonstrable skills/experience

Desirable

NVQ level 2 business administration City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience

EXPERIENCE

Essential

Knowledge of Microsoft Office Programs Experience of successfully working within tight time frames and to deadlines Ability to communicate in a clear and concise manner. Good numerical skills Good command and understanding of English, punctuation, and grammar

Desirable

Experience of providing secretarial services in a hospital environment Experience of using digital dictation systems Experience of using NHS IM&T systems for data entry Experience of medical audio typing

SKILLS/ ATTRIBUTES

Essential

Ability to work on own initiative Motivated, flexible and proactive Smart appearance in accordance with BVH dress code. Ability to move and handle case notes 2-5 kg+.