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Fundraising & Engagement Officer

2 months ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Job summary

Do you enjoy talking to people? Thinking of making a change that adds value and really makes a difference? This is an exciting post for a proactive, organised, approachable individual who has a strong interest in working in events, with donors/supporters and in the community on behalf of a great cause.

Bedfordshire Hospital NHS Foundation Trust is committed to excellence and to the provision of high quality healthcare. We want to be one of the safest hospitals in the country and our patient's safety is our priority.

We encourage all applicants to visit our website to find out more about the benefits we offer our employees and about the charity.

Main duties of the job

This is a fun, dynamic role, which aspires to give our donors/supporters the best possible experience while fundraising for us.

The ideal applicant will have a passion for charity, engaging people, supporter care and bringing a creative spark and enthusiasm to fundraising events. This is a fantastic opportunity to be in role where you can grow personally. You will be responsible for building and nurturing excellent relationships with all donors throughout the hospital's catchment area, including a diverse range of volunteers, staff, community groups and businesses. You will lead on fundraising events throughout the year and support the Fundraising Manager with their yearly event. The role will also include talking and presenting to community groups and working with wards and departments.

This role requires excellent communication skills (both written and verbal) the ability to be sensitive to individual situations. You will engage with all levels of community and Trust colleagues so will need to be able to adapt to those different conversations.

You will need to be organised, be able to prioritise, be able to adhere to deadlines, keep accurate records and change activities at a moment's notice.

Owing to the nature of the role, you will need a flexible approach to your working hours and be available to work evenings and weekends. The ability to attend external events and functions and to be able to bring equipment with you is key to this role.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job description

Job responsibilities

To be the first point of contact for the charity building relationships with our supporters via phone, email and letter in a professional manner.

Maintain relationships through regular contact with donors throughout their donation and fundraising journey.

Contacting donors to increase value of donations, retain donors and reactivate lapsed donors.

Make improvements for supporter care, including ongoing communications to include delivery of Charity appeals and messaging.

Researching and developing own skills in tailoring the supporter journey.

Create compelling content for supporters including regular newsletters, Website content, Intranet content, posters and social media posts. Working together with the communications team and the charity team to deliver these messages.

Develop ideas and opportunities to grow donor relationships based on current trends, giving analysis and donor feedback.

Building connections with our supporters and the wider community.

Growing the hospital lottery by effective use of marketing and social media.

Event & Fundraising Support

Lead on engaging volunteers, community groups and companies to organise fundraising events on behalf of the hospital.

Inspire individuals to take up personal challenges to raise funds.

Develop and share new fundraising opportunities.

Support the Fundraising Manager with key fundraising appeals and events.

Work with the communications team to lead on marketing materials in the community, including internal communications (The Week), social media, community magazines and publications.

Own a portfolio of events in the community targeting key audiences at weekends and evenings as required by the role. Working closely with the charity assistants to deliver these.

Support Charity Assistants with internal stalls, cakes sales and bucket collections.

Build on Gift Aid donations.

Administration

Keep up to date and accurate records of income and activities, ensuring all communications are recorded on the database.

Maintain communication with donors from the on line giving pages.

Provide data and information about fundraising activities, supporters and potential new opportunities.

Support on Light up a Life across both sites

Work with the Fundraising Manager and Charity Assistants to co-ordinate the Give a Gift appeal across both sites

Lead on all fundraising activity, internally and externally, ward visits, cheque presentations and gift in kind donations.

Produce data related to fundraising activities and donations on a quarterly basis or as required.

Accurately record supporter information on our database (Harlequin) including all communication with supporters.

Thank donors in a timely manner, keep thank you letter content up to date and tailored to specific supporters where required

Fulfil supporter requests for fundraising materials.

Maintain and build our keep in touch agreed supporters.

Working with peers

Understand the organisation, its agreed systems and working procedures (Communications, Supplies and Finance for example).

Work on marketing, appeals, assigned projects and tasks with other Charity Team members.

Keep track of assigned projects and tasks so as to ensure that promises to supporters are met at all times.

Ensure a positive and proactive working relationship with team members at all times, as well as within the broader Trust environment.

Person Specification

Qualifications

Essential

oGCSE Grade in Maths and English of four or above. oFully trained in and with confident skill levels in the use of Microsoft Office, specifically Word (advanced), Powerpoint (advanced), Excel (intermediate), Publisher and Outlook. Qualification in Fundraising and Event Management/or 1 years' experience.

Desirable

Experienced in use of a data management system or fundraising database. Marketing and media qualifications.

Experience

Essential

Previous experience of working in a charity, events, sales or customer supporter care environment. Experience in working with donors, customers or customer relationships, in a front facing role. Experience in managing finances to include cash, online donations and gift in kind donations. Experience in keeping accurate records of financial information. Experience of being able to make presentations, telephone calls and working within a team. Experience of being able to understand and use all social media platforms.

Desirable

Previous experience of working with or for charitable organisations in event management and fundraising. Experience of supporting major charitable events. 1 years' experience of fundraising in the community. Experience of Online/Payroll Giving, personal data and Gift Aid regulations and current fundraising techniques.

Knowledge

Essential

Understanding the importance of supporter care, how good communications and relationships can move income forward. Demonstrable knowledge of understanding how digital campaigns and social media can support with fundraising and communication. Knowledge of NHS Charities Together and of our internal charity.

Desirable

A good working knowledge of charities and fundraising procedures (in accordance with Institute of Fundraisers & Charity Commission procedures/guidelines). Knowledge of the National Health Service and NHS Foundation Trusts. An understanding of finance and how different payments are made to charities

Personal Skills

Essential

Flexible approach to working and capable of working under pressure and meeting deadlines. oAttention to detail as well as accurate record-keeping and follow-up on assigned tasks. Be able to summarise and present written information and proposals both internally and externally. Able to communicate information to a range of different audiences using a range of different communication methods.

Desirable

Working with peers and volunteers. To lead on innovation of new fundraising streams and incomes.