Live Music New Business Advisor

4 weeks ago

Leicester, United Kingdom PPL PRS Full time

Here at PPL PRS we have an opportunity for a Live Music New Business Advisor to grow revenue within the Live sector by identifying Live new business opportunities and ensuring the accurate licensing of new customers.

The role will manage a continuous portfolio of Live Music customers to support achievement of targets and service standards, contributing to the achievement of organisational and departmental revenue. You will develop and maintain excellent business relationships with Live Music customers through regular contact e.g. phone, email, face to face.

Key responsibilities 

  • To proactively search for unlicensed venues, festivals and events using external data sources, as required to capture and collate the relevant information to license accurately
  • To develop and maintain knowledge of sectors, to meet revenue targets whilst developing and maintaining knowledge of core licensing processes and procedures including tariffs, Copyright Law & legislation
  • To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
  • Together with the Live Licensing Manager, to develop tactics for engagement with potential customers demonstrating a consultative sales approach
  • To work with relevant internal and external stakeholders and build effective relationships to ensure accurate licensing and customer growth and retention
  • To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
  • To monitor inbound customer queries, using objection handling techniques to proactively resolve any customer queries and route to the relevant team as required
  • Effectively and efficiently obtain evidence of music usage within own portfolio of accounts
  • To ensure that Live Account customer details are captured and processed accurately and efficiently through ongoing customer interactions
  • To identify and contact all due and overdue customer accounts within own portfolio with a view to obtaining payment and payment commitments from customers, when appropriate
  • Occasional face to face meetings on site with customers if required
  • To undertake other reasonable tasks within the Live Music Department when requested

You will have 

  • Experienced in successfully working within a lead generation or sales targeted role, within a customer focused environment
  • Experience of working within a team
  • Excellent communication skills by phone, letter, face to face or email
  • Competent using Microsoft Office – Word, Excel, PowerPoint, and Outlook
  • Experience of working with both internal and external customers to achieve goals
  • Knowledge of licensing, tariffs, policies, distribution, and procedures is desired.
  • Selling and negotiation skills through communication and influencing
  • Commercially aware and self-motivated with a desire to achieve results
  • Ability to work on own initiative within a team
  • Proactive, seeks new opportunities and embraces change
  • Ability to work in a fast-paced environment whilst making judgement-based decisions
  • Well organised with attention to detail

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

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