Live Music Advisor
4 weeks ago
Here at PPL PRS we have an opportunity for a Live Music Advisor to join the team and manage a portfolio of Live Music customers and license their events using the appropriate tariffs. The role will develop and maintain excellent business relationships with Live Music customers through regular contact by phone, email and face to face.
Key responsibilities
- Manage a portfolio of Live customer accounts.
- Maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required.
- Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
- Educate and advise customers, positively reinforcing the benefits of Live music.
- Identify growth opportunities through extensive research and frequent customer contact.
- Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
- Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
- Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA’s.
- Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
- Work cooperatively and supportively with other teams where your expertise and knowledge can assist.
You will have
- Previous experience, within a customer focused environment
- Experience of working within a team
- Experience using Microsoft Office – Word, Excel, PowerPoint and Outlook
- To be educated to A- Level standard (Ideally)
You will be
- A Self-motivator
- A Team Player
- Able to work on own initiative
- Commercially aware
- Results driven
- Analytical
- Attentive to detail
- Great with Decision making and judgement
- Able to work under pressure
- Able to embrace change
- Highly Organised
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
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