Inbound New Business Adviser

5 months ago


Leicester, United Kingdom PPL PRS Full time

The Inbound New Business team are looking for someone to join the team as a Inbound New Business Adviser.

You will provide an efficient and effective customer service through a variety of contact channels, generating new business for PPL PRS.

**What you will do...**
- Taking inbound sales enquiries and converting to customers
- Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
- Verifying and gathering the relevant information and additional customer information where appropriate
- Licencing customers at the first point of contact where possible
- Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
- Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
- Taking ownership of your customer through to resolution (licence)
- To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
- To use objection handling techniques to proactively resolve any customer queries or objections.
- Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
- To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
- To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions

**What you will have...**
- Strong Communication skills
- The ability to Influence and persuade
- Be Results Focused
- Have strong Attention to detail
- Be organised

IND1



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