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Receptionist

4 months ago

Workington, United Kingdom James Street Group Practice Full time

Job summary

Workington GP Practice has an exciting opportunityfor a Receptionist within the newly merged, five site practice.

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOWTHIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

The candidate will act as the first and centralpoint of contact for patients, external agencies and all staff members,providing a first-class level of Reception/Customer Service to patients. Youwill be required to offer general assistance across the 5 site practice andproject a positive and friendly image to patients and other visitors, in personand via the telephone.

You must be a good teamplayer with excellent communication skills, polite and have a good telephonemanner.

Main duties of the job

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

Dutieswill include, but are not limited to:

Actingas the focal point of the practice and act as a liaison between patients,clinicians and other members of the team

Greetall patients on arrival, ensuring all patients are checked in either manuallyor via the patient touch screen

Effectiveuse of the practice appointment system, to include booking appointments and assistingwith the maintaining/monitoring the appointment system, including processing ofe-requests

Answeringincoming calls and assisting with any patient queries and concerns

Dealingwith messages from patients, clinicians or external agencies and takeappropriate action where required

Dealingwith tasks that clinicians may assign to you in an effective and timely manner

Inputdata into the patients health records as necessary

Contributingto identifying and acting on potential improvements

Updatingand monitoring patient information notice boards, to ensure all relevantinformation is available and up to date

Generateelectronic/online repeat prescriptions requests and allocate as instructed

Tohave a thorough knowledge of all relevant practice procedures

Towork in accordance with written protocols

Generalfiling and other tasks associated with maintaining efficient reception team

Toprovide cover for colleagues in times of absence for annual leave/sickness

About us

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

Overview of yourorganisation

North Cumbria Primary Care Ltd (NCPC)is an innovative not for profit social enterprise, established to create anetwork of great surgeries which sustains and supports the development ofgeneral practice across the local area. We enable our member general practicesto continue to operate as local family practices with the benefit of a largeand robust infrastructure to provide support.

Primary Care in Workington iscurrently going through a major transformational redesign of our clinical modelto develop and sustain primary care services, support new ways of working toincrease efficiency and improve patient experience of the services we deliver.

Job description

Job responsibilities

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

Reception duties will include:

Act as the first and central point of contact for patients, external agencies and all staff members, providing a first-class level of Reception/Customer Service to your patients.

Offer general assistance within the Primary Care Centre across the 5 site practice and project a positive and friendly image to patients and other visitors, in person and via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake reception related administrative duties.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Experience

Essential

Strong commitment to the vision and values of NCPC Genuine interest in and commitment to the needs of the local community Ability to work as part of a team and establish good working relationships at all levels

Desirable

Experience of working in primary care Experience of Reception work Previous experience in Customer Service role

Qualifications

Essential

GCSE qualifications or equivalent