Enhanced Support Team Clinical Support Worker

3 months ago

Hales, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job summary

Are you passionate about the care patients with mental health conditions receive? Would you welcome training to gain insight into mental health conditions and to be a champion for this patient group?

You may want to work on an inpatient setting but find the shift patterns difficult to accommodate around your life outside of work, but this role offers the flexibility in shift times and patterns to make it work.

NCH&C are forming a brand new team to support our Inpatient Wards care for patients with Mental Health diagnosis and concerns.

This team will receive training to enable our Healthcare Support Workers to feel confident they can deliver and cascade the best practice to care for this group of patients.

You will work with our teams in NCH&C, our dedicated Mental Health nurse, patients and their families; to deliver care plans that give the best possible patient experience and outcomes.

And, to support you, you will be able to devise your own working pattern with the team, that does not have to try and fit with the normal clinical shift patterns. You will be based on a "home" ward but be expected to travel to different locations in Norfolk to support teams with patients that need your expertise.

Please note: Previous applicants need not apply.

Main duties of the job

1. To support inpatient teams in geographical locations across Norfolk

2. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.

Please see Job description for full details

About us

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

Job description

Job responsibilities

Communication 1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately. 2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse. 3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. 4. To contribute to the handover of the care of patients within the team under the directsupervision of a RN maintaining confidentiality at all times.

5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.

6. Use the System One and ICE and other trust systems as required by the clinical area.

Please see Job description for full details Person Specification

Qualifications

Essential

Education to GCSE level grade 5 in English and Maths or equivalent Must hold UK driving License and have access to car for the use of work Care Certificate and or equivalent health care experience

Desirable

City and Guilds NVQ Level 3 in Care/Health and Social Care

Behaviours

Essential

Caring Personality Sensitive and Tolerant Resilient Adaptable to different work locations

Desirable

Adaptable to different work locations

Experience

Essential

Some previous experience in a nursing/care environmentive Good interpersonal and communication skills

Personal Attributes / Behaviours

Essential

Responds positively to change Flexible Ability to work as part of a multi-disciplinary team Social skills

Other

Essential

Able to make own travelling arrangements May be required to work in other community hospital's within our trust in order to meet the needs of the service

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