Portuguese Speaking Customer Service Advisor
1 week ago
Job Description
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
a chance for eager individuals seeking to master Glocalization from basic toadvanced levels, all while engaging in real-world projects across the globe. Youwill have chance to collaborate with a diverse global team spanning Asia,Europe and Latin Americas.
In this Role, youll get to Sitelocalization: Understand website contents and suggest on site contentimprovement. Productlocalization: Understand local users behavior and suggest on productimprovement that serves local customers preference. CRMmarketing: Understand each step of customer acquisition funnel and improve funnelconversion rate Conductlocal competitor studies Proofreadsite contents and suggest for better translation Testonline/app product and suggest for change in existing feature or suggest newfeatures Work withinternal stakeholders including HQ to reflect the changes on website/app. Understandimportant customer acquisition funnel, suggest on new features to improvefunnel conversion rate and customer satisfactions. Support indrawing up and executing promotional campaigns. Assist increating contents for various marketing channels, including email newsletters,and the website. Activelythink along and contribute to brainstorming session for new marketinginitiatives. What you'll Need to Succeed Fluent inBrazilian Portuguese Businessproficiency English Attentionto details Positive andcan-do attitude Communicationand teamwork skills Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can FlourishFind out more job opportunities atHave a good trip, and see you soon
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