Portuguese Speaking Customer Advisor
3 months ago
**Who we **are
**-
- We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.- We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.**Who we are looking **for
- We are seeking a passionate and enthusiastic Portuguese speaking Customer Advisor to join our team in our Edinburgh office.- You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.**What you will get in return
- Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 32 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Discounted parking pass at Fountain Park
- Birthday cake on your birthday
- Free on-site gym
- Hybrid working
- Frequent employee engagement events Refer a friend bonus scheme-
**Working hours**:
- Your normal hours of work per week will be 37.5 hours Monday through Friday 1pm to 10pm.**Location**:
- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.**Salary**:
- We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.**What **you’ll **be doing**
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up-to-date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects.**What **you’ll **need**
- Customer service experience
- Must be fluent in Portuguese and English
- Effective communication skills
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem solving skills Enthusiastic approach with the desire to hit your goals and passionate about continuous development**Desired but not essential**
- Previous contact centre experience Travel & Tourism industry experience**Be Aware of Recruitment Fraud
**- Have a good trip, and see you soon
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. Our Portuguese line service hours are Monday to Friday 11am to 10pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours...
-
Edi Portuguese Speaking Customer Service Assistant
3 months ago
Edinburgh Airport, United Kingdom Teamspirits Full timeEDI **Duty Free Customer Service Assistant (Portuguese Speakers Only)** Location**: Edinburgh Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Portuguese alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.00 - £12.00** **Applicants are...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. Our Portuguese line service hours are Monday to Friday 1pm to 10pm and you will work a 7.5 hour shift within these times each day (1pm - 9:30pm / 1:30pm - 10pm). The standard...
-
Edi Portuguese Speaking Customer Service Assistant
3 months ago
Edinburgh Airport, United Kingdom Teamspirits Full timeEDI **Duty Free Customer Service Assistant (Portuguese Speakers Only)** Location**: Edinburgh Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Portuguese alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.50 - £13.00** **Hourly rate depends...
-
Edi Portuguese Speaking Customer Service Assistant
3 months ago
Edinburgh Airport, United Kingdom Teamspirits Full timeEDI **Duty Free Customer Service Assistant (Portuguese Speakers Only)** Location**: Edinburgh Airport** Job Role**: Customer Service Assistant** Requirements**: - **Be able to work with alcohol and cigarettes**: - **Be fluent in speaking Portuguese alongside English** **Shift Times: Vary** **Rate Of Pay**: **£11.50 - £13.00** **Hourly rate depends...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. Our Portuguese line service hours are Monday to Friday 10am - 8:30pm (summer) / 11:00 - 22:00 (winter) and you will work a 7.5 hour shift within these times each day. The standard...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** You will be working in our Flights Outbound Team with our fabulous teammates. Mainly providing assistance between flight suppliers and customer on their bookings (e.g. flight changes/ additional request) with your native language. You will be put into 8 weeks training before starting your role and it is 100% attendance mandatory. We will...
-
Portuguese Speaking Customer Service Advisor
1 week ago
Edinburgh, United Kingdom Trip.com Full timeJob Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia,...
-
Portuguese Speaking Customer Service Advisor
1 month ago
Edinburgh, United Kingdom Trip.com Full timeJob Description Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in...
-
French Speaking Customer Service Advisor
2 weeks ago
Edinburgh, United Kingdom Search Full timeFrench/UK Speaking Customer advisor role (Hybrid)You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their...
-
Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. Our Portuguese line service hours are Monday to Friday 1pm to 10pm and you will work a 7.5 hour shift within these times each day (1pm - 9:30pm / 1:30pm - 10pm). The standard...
-
Portuguese Speaking Social Media Specialist
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted...
-
Customer Service Advisor
2 months ago
Edinburgh, United Kingdom Trip.com Full timeJob Description - About us Role Overview We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays. Core...
-
German Speaking Customer Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are** We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...
-
French speaking Customer Advisor
2 months ago
Edinburgh, United Kingdom Trip.com Full timeJob Description Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms, We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees across 30 countries in Asia,...
-
Arabic Speaking Customer Success Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are **- - We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.- We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...
-
Spanish Speaking Customer Success Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted...
-
Greek Speaking Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we **are **- - We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.- We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...
-
Arabic Speaking Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted...
-
Turkish Speaking Customer Service Advisor
3 months ago
Edinburgh, United Kingdom Trip.com Group Full time**Who we are** We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most...