Collections Agent

3 weeks ago

Bournemouth, United Kingdom 4Com Plc Full time

We are 4Com; an award winning, market leading telecoms company, based in central Bournemouth that are currently going through an exciting period of growth. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

We are looking for an effective and experienced Collections Agent  with a proven track record, to join our busy Credit Control department. This role will involve working as part of a close-knit team to ensure all revenue is collected on time. You will be responsible for building relationships with customers and administering the credit control and debt management process.

Benefits for a Collections Agent choosing to work with 4Com include:

A competitive starting salary of up to £25,000 per annum. An exciting role for personal and professional development. 24 days holiday + bank holidays. (Increasing by 1 day each year) Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Private Health Insurance after 1 year of service. Company pension. In return for this we are looking for someone who has: Previous experience within a credit control environment with knowledge of credit control/debt collection processes A creative approach to problem solving and overcoming challenges Strong communication and interpersonal skills with the ability to negotiate A high attention to detail and well organised with a methodical approach to workload

What would I be doing as a Collections Agent?

Credit Control – pursuing customers via telephone, email and letter to process card payments, sending suspension/cease notices and organising payment plans. Litigation – preparing and sending files to solicitors and supporting our senior credit controllers in the day-to-day management of legal cases Liaising with our funders and updating them on what the customer owes 4Com and keeping them up to date with any insolvencies. Receiving incoming emails and calls from customers and handling them efficiently and in line with company guidelines. Invoicing customers, raising credit notes and processing BAC’s requests.

Please note that this role is office based in Bournemouth.

If the role of Collections Agent  sounds like the right job for you, please get in touch with us

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