Field Collections Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Sert Group Limited Full time

Position Overview:
Are you skilled in effective communication? Do you excel in navigating difficult discussions to achieve positive resolutions?

This position involves conducting field visits to customers in various locations.

About the Role:
We are seeking multiple Field Collections Specialists to perform pre-disconnection assessments for a reputable organization in the energy sector. This role offers a fantastic opportunity for a permanent position with comprehensive on-the-job training.

Your Key Responsibilities:
- Conduct visits to clients to collect meter readings, explore various payment options, or facilitate reconnections if services have been interrupted.
- Collect detailed information to understand the causes of outstanding debts and identify potential solutions for clients.
- Discuss eligibility for the installation of pre-payment meters or smart meters as necessary.
- Coordinate with customers to connect them with the call center for debt resolution.
- Travel to residential and commercial properties; a valid driving license is mandatory.

Candidate Profile:
Successful candidates will receive thorough training alongside an experienced field agent, along with ongoing support. The ideal applicant will possess:

  • Experience working independently and familiarity with locksmiths and meter engineers (preferred but not essential).
  • Self-motivation, exceptional communication, negotiation skills, and a consistently professional demeanor.
  • Background in debt collection, recovery, or advisory roles; experience in security or public service is also highly regarded.

What We Offer:
- Competitive base salary of £25,200 per annum
- Uncapped bonus potential
- On-target earnings around £33,000
- Monthly car allowance of £300 and reimbursement for business expenses (80% of fuel costs)
- 37.5 hours work week
- Private BUPA medical healthcare coverage
- Flexibility for out-of-hours work (approximately 5% of duties).



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