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Field Operations Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time
Job Summary

Shaw Daniels Solutions is seeking a highly skilled and experienced Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for providing on-site technical support to our clients, including hardware and software troubleshooting, desktop and printer support, and basic installations.

Key Responsibilities
  • Deliver technical support and services at client sites, ensuring timely and efficient resolution of technical issues.
  • Perform installations, troubleshooting, and support for various hardware and software, adhering to documented procedures and best practices.
  • Follow and adapt documented procedures, contribute to procedure updates, and commit to personal development and training.
  • Collaborate with internal teams to ensure seamless delivery of technical support services.
Requirements
  • Knowledge in relevant technology areas, including hardware and software troubleshooting.
  • Certifications such as CompTIA A+/N+ (MCDST, ITIL Foundation v4 preferred).
  • Positive, team-oriented, methodical, and detail-focused attitude.
  • Professional, flexible, and able to work independently or as part of a team.
  • Good communication skills and ability to remain calm under pressure.
Attributes
  • Adhere to company policies and standards, including information security and data protection.
  • Maintain customer focus and report issues or suggestions for improvement.