Housekeeping Co-ordinator

2 months ago

London, United Kingdom Montcalm Collection Full time
Job description

Housekeeping Coordinator

 About Montcalm Collection

United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story. The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective
at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.



A coveted retreat in the heart of the city Montcalm
Royal London House revitalizes a mid-century gem near Liverpool Street.
Combining classic charm with modern flair, its tech-equipped rooms overlook
Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas
add to its allure.


Overview

  Housekeeping Coordinator is responsible for performing highly diversified duties in order to maintain positive relationships with all stakeholders. Provides consistently high standard of administrative support to both Font Office and Housekeeping departments. As a At Your Service, you will be communicating with colleagues and the wider hotel teams at Montcalm Royal London House to support the performance of the Room Operations teams.

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes


Main Duties & Responsibilities:

• Awareness of Daily Events; Facilities Updates and Product to provide accurate information to our guests on call 

• Room Attendant lists to prepare and print 

• Housekeeping Supervisors lists to make – ensure all have fair & equal 

• Reports preparations & printing: (preference forecast, no shows, late departures)

 • Address guests' service needs in a professional, positive, and timely manner. 

• Answering phone calls on hotel main line and direct them where needed with an appropriate and professional manner 

 • Updating Guest Profiles: Emails; Address; Phone numbers; etc. 

• Keep the supervisors informed with all the changes (room move, late departure, priority rooms, extended stays) 

• Maintain a good & prompt communication with the supervisors, porters, and other departments 

• Keep the evening supervisor informed about all changes, (Room moves, housekeeping service requests, mini bar removed) 

• Check with the porters if the cardboard was processed.

 • Handling small queries via email such us guest invoices, etc. 

• Basic knowledge of opera preferred • Perform any other reasonable request made by management


Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

 

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.  

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