Admin Assistant Rheumatology
4 weeks ago
Job summary
We are looking for an organised individual, for our Band 3 Administrative Assistant role, to work alongside the Clinical Nurse Specialists, Clinicians, and wider team in Rheumatology. The role is hours per week, and based in Harrogate District Hospital.
The role includes daily communication with patients, colleagues of varying skill and grade within Rheumatology and wider teams within both Primary and Secondary care. The role would suit anyone interested or experienced in chronic disease care, who would passionately and accurately coordinate patient care, bring innovation, and be a valued asset to the patients' journey and the whole team with Rheumatology.
Main duties of the job
Provide administrative support to nurse specialists [CNS] and Clinical staff. This includes having excellent communication and interpersonal skills, excellent IT and telephony skills, the ability to work under pressure and coordinate patient care within the Rheumatology team. To follow instruction, plus work autonomously, ideally having some knowledge and experience of chronic disease care. Manage the repeat prescription requests received by home delivery companies. Ensure prescriptions are delivered to appropriate practitioner for checking and signing. Process signed prescriptions to ensure a seamless service for patients. Input data onto spreadsheets. Provide communication links between CNS, Allied health professionals, Doctors, Pharmacy, Primary care teams, Patients and Home care delivery companies. Input, co-ordinate, and manage excel data-bases for patients receiving biologic, bisphosphonates and subcutaneous methotrexate therapies. Manage a telephone/email advice line. Electronically documenting calls and actions. Provide advice relevant to competency. Allocation of calls to appropriate clinician to action. Recording of contacts daily for payment purposes. Assistance and co-ordination of audits where appropriate.
About us
At Harrogate District Foundation Trust, our values are Kindness, Integrity, Teamwork and Equality. They are at the heart of all we do and strive to be, and are the basis for the provision of holistic care.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work, and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Candidates new to the NHS will receive 27 days' holiday, plus bank holidays, a number of benefits such as NHS pension, discounts for selected shops and restaurants, and opportunities for promotion across the Trust.
Job description
Job responsibilities
For further information, please see the attached Job Description and Person Specification or contact Lynsey Hall via email on
Person Specification
Essential and Desirable
Essential
GCSE English and Maths, or equivalent Two years administrative experience Excellent communication skills IT skills including Excel Experience of working with and without direct instruction
Desirable
Previous experience in chronic disease care IT/Secretarial/Administrative experience NVQ level 2 in Healthcare Previous NHS/Healthcare employment experience Prescription management experience-
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