Clinic Co-ordinator

1 week ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

An opportunity has arisen for a Clinic Coordinator to join our Haematology Team.

In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.

Provide an efficient support service to the department.

Duties will include booking of outpatient appointments, co-ordination of outpatient clinics for a defined team of Clinicians and Nurses including e-referrals, careflow and internal referrals for new patients, actioning enquiries and general administration duties.

Undertake effective administrative and clerical duties as part of the administration team.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.

This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.

Previous applicant's need not apply.

Main duties of the job

If you like working in a very busy, face-paced environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the best possible care, we would like to hear from you.

The successful candidate will have a flexible attitude, be methodical, committed team player, able to work under pressure, meet deadlines and have excellent patient service skills.

An eye for detail is essential. The ability to prioritise and organise your workload is essential.

You will have advanced PAS experience and excellent computer skills, good organisation skills, and ability to work effectively and proactively as part of a team.

The successful candidate must have the ability to deal with highly confidential information and use their discretion when necessary and be able to manage their workload independently.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

To work as part of a clinical clerical team to support a defined team of Clinicians, Pharmacists, Nurses and other healthcare professionals

To ensure outpatient capacity is accurate and utilised effectively

To assist the effective management of patient pathways ensuring all necessary appointments are booked in-line with treatment schedules and Trust and national targets

Coordinate appointments in conjunction with consultants and clinic teams ensuring effective time management and utilisation.

Attend Meetings as required to ensure effective communication with all service users.

Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.

Provide robust audit data for local and national targets where appropriate.

Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.

Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.

Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required

Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.

Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.

Prepare case note folders and complete necessary documentation for all new patients.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.

Person Specification

Education, Training & Qualifications

Essential

Minimum 3 GCSE at Grade C or above, including English or equivalent

Knowledge & Experience

Essential

Experience of working in the NHS Advanced knowledge of Patient Administration Systems Knowledge of Word inc Excel

Desirable

Knowledge of NHS national guidelines E-Referral/C&B experience and understanding Knowledge & Understanding of HiVE

Skills & Abilities

Essential

Developed attention to detail and accuracy Organisational skills and ability to work methodically and accurately Ability to work in pressured environments Ability to build effective working relationships with all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers and others as required Ability to sit and work at a desk/ VDU for long periods of time.

Desirable

Clinic Co-Ordinating experience

Personal Qualities & Attributes

Essential

Self-motivated Ability to use own initiative Confident to establish and maintain good working relationships and work well within a team Must be able to understand the needs of the patients and deal with them with tact and sensitivity Courteous, tactful and efficient telephone manner Ability to communicate fully, the needs of the service, to all Team members including Clinicians, Nurses, Admin Teams

  • Clinic Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for a Band 3 Clinic Coordinator to join our Oncology & Haematology Clinic Co-ordinator team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient administrative and day-to-day support service to the department. Duties will...

  • Clinic Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for a Band 3 Clinic Coordinator to join our Oncology & Haematology Clinic Co-ordinator team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient administrative and day-to-day support service to the department. Duties will...

  • Clinic Co-ordinator/ Receptionist

    1 week ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    To work as part of a clinical and clerical team to support clinicians, nurses and other healthcare professionals. Provide an efficient general administrative day-to-day support to the department and the patients.Duties will include booking of outpatient appts, managing Clinicians availability, ensuring all outpatient clinic availability is booked...

  • Gastro Clinic Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Gastroenterology/ General Medicine are looking for a part time/ job share Clinic Co-ordinator/Administrator to join our team. The person we are looking for would be responsible for the effective management of clinics and the patient pathway ensuring that all necessary appointments, including outpatients, clinics and waiting list are processed within the...

  • Gastro Clinic Co-ordinator

    7 days ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    Gastroenterology/ General Medicine are looking for a part time/ job share Clinic Co-ordinator/Administrator to join our team. The person we are looking for would be responsible for the effective management of clinics and the patient pathway ensuring that all necessary appointments, including outpatients, clinics and waiting list are processed within the...

  • Clinic Co-ordinator

    1 week ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Job summary An opportunity has arisen for a Clinic Coordinator to join our Haematology Team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient support service to the department. Duties will include booking of outpatient appointments,...

  • Clinic Co-ordinator

    4 days ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for 2 x Band 3 Clinic Coordinators to join our Haematology Team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient support service to the department. Duties will include booking of outpatient appointments, co-ordination of...

  • Clinic Co-ordinator

    1 week ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for a Clinic Coordinator to join our Haematology Team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient support service to the department. Duties will include booking of outpatient appointments, co-ordination of...

  • Clinic Co-ordinator

    3 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for 2 x Band 3 Clinic Coordinators to join our Haematology Team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient support service to the department. Duties will include booking of outpatient appointments, co-ordination of...

  • Clinic Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for a Band 3 Clinic Coordinators to join our Haematology Team. In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals. Provide an efficient support service to the department. Duties will include booking of outpatient appointments, co-ordination of...

  • Clinic Co-ordinator

    1 week ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for a Band 3 Clinic Coordinators to join our Haematology Team.In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.Provide an efficient support service to the department.Duties will include booking of outpatient appointments, co-ordination of...

  • Clinic Co-ordinator

    7 days ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for 2 x Band 3 Clinic Coordinators to join our Haematology Team.In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.Provide an efficient support service to the department.Duties will include booking of outpatient appointments, co-ordination of...

  • Nephrology Clinic Co-ordinator

    1 week ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Full Time Clinic Co-Ordinator - Onsite and Home working To work as part of a clerical team to support a defined team of Clinicians. Provide a comprehensive, confidential secretarial and administration support service to the Consultants, Medical staff, clinical team and department (thereafter called Clinical Teams) on a day-to-day basis. This support should...

  • Nephrology Clinic Co-ordinator

    7 days ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    Full Time Clinic Co-Ordinator - Onsite and Home workingTo work as part of a clerical team to support a defined team of Clinicians. Provide a comprehensive, confidential secretarial and administration support service to the Consultants, Medical staff, clinical team and department (thereafter called Clinical Teams) on a day-to-day basis.This support should...

  • Medical Education Co-ordinator

    1 week ago

    Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for two highly motivated individuals to join the Medical Education Team at NHFT.The role of Medical Education Co-ordinator will provide administrative support and the coordination of all educational and training opportunities for Undergraduate Medical Students, Physician Associate Students and Junior Doctors who rotate...

  • Volunteer Co-ordinator

    3 weeks ago

    Northampton, United Kingdom Northamptonshire Association for the Blind Full time

    **What difference can NAB make?** Did you know that every day, 250 people in the UK are told they are losing their sight? Within Northamptonshire alone, there are approximately 300,000 people living with a visual impairment. At NAB, it is our goal that the world sees sight loss differently. Whether that is through community engagement to challenge and...

  • Waiting List Co-ordinator

    3 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Endoscopy Inpatient waiting list co-ordinator General medicine are looking for a full time Inpatient co-ordinator within our Endoscopy department. The position is Monday to Friday 37.5 hours per week / 08.30-16.30. Working within a small dynamic team, we would welcome someone who enjoys a face past environment with a positive attitude. For further...

  • Waiting List Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Endoscopy Inpatient waiting list co-ordinator General medicine are looking for a full time Inpatient co-ordinator within our Endoscopy department. The position is Monday to Friday 37.5 hours per week / 08.30-16.30. Working within a small dynamic team, we would welcome someone who enjoys a face past environment with a positive attitude. For further...

  • Triage Co-ordinator

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Promote a holistic approach to maternity care Provide expert advice and supportive midwifery leadership to the triage staff Ensure effective and efficient day to day running of maternity triage Contribute to the overall budgetary control of the area Promote and maintain professional standards Actively contribute to the achievement of Trust and...

  • Clinic Co-ordinator

    1 week ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital NHS Trust Full time

    To work as part of a clinical and clerical team to support clinicians, nurses, and other healthcare professionals.Provide an efficient general administrative day-to-day support to the department and the patients. Duties will include booking of outpatient appts, managing Clinician's availability, ensuring all outpatient clinic availability is booked...