Gastro Clinic Co-ordinator

2 weeks ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Gastroenterology/ General Medicine are looking for a part time/ job share Clinic Co-ordinator/Administrator to join our team. The person we are looking for would be responsible for the effective management of clinics and the patient pathway ensuring that all necessary appointments, including outpatients, clinics and waiting list are processed within the agreed time frame. To assist and help lead colleagues to ensure a proficient service is provided.

An ability to liaise at all levels is essential along with good communication, great telephone skills and team principles is essential in this role

Please contact Hazel Monk on 01604 523472 should you require any further information

To work within our busy outpatient team to ensure efficient running of outpatient clinics and waiting lists in Gastroenterology.

Responsible for co-ordinating and booking all gastroenterology outpatient clinics working closely with a team of consultants Nurses and administration staff. This would be to include taking/ making
calls to patients, managing waiting lists, booking appointments, e-Referrals and ERS on a daily basis.

Excellent organisational skills will be required for this post as you will need to communicate well with all levels of staff and public.

To undertake effective administrative duties as part of the admin team required Gastroenterology.

The post holder will be required to work as part of the administration team and may need to provide cross cover during periods of staff absence within their existing team and other teams within the

Directorate as and when required. This support should normally be provided during the core hours of 8am and 5pm. However, to ensure alignment with the Direct Clinical Care time of the Clinicians for whom they support flexibility from the core hours may be required and will be determined locally depending upon the needs of the service.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Assist with the effective management of patient pathway and ensure that all necessary appointments, including outpatients, clinics, waiting list etc. are arranged on time. To ensure that clinics are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of clinics or lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date.

Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Ensure patients’ notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.

Prepare case note folders and complete necessary documentation for all new patients.

Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.

Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.

Receive and sort daily post, date stamp and distribute as appropriate.

Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when
required.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Provide cro

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