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Enquiry Responder

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South Shields, United Kingdom Concept Resources Full time
Job Description
South Tyneside Council are currently recruiting a Enquiry Responder to join the Lets Talk Team. This is a part time, ongoing temporary position that is paying £15.34ph including holiday pay. this would be 22 hours pw 

Temporary Enquiry Responder, 22hpw - (South Tyneside Let’s Talk Team, Jarrow Town Hall)  An exciting opportunity has arisen in the South Tyneside Let’s Talk Service. We are seeking an enthusiastic person with previous experience in a customer service contact centre environment to fulfil the role of Enquiry Responder. We’re looking for Customer Service professionals to effectively deliver the South Tyneside Let’s Talk Service, the single point of contact into Adults Social Care & Commissioning in South Tyneside, and will be responsible for providing prompt and consistent information and advice to ensure the person is connected to the right support to meet their needs first time. Every contact to the Let’s Talk team is incredibly important, and applicants must be passionate about helping people and committed to delivering consistently excellent service. You should be motivated and driven, with a positive attitude and enjoy the challenge of meeting and exceeding performance targets. Applicants should have contact centre experience and be excited to work in our busy and dynamic Let’s Talk Team. You will work with a friendly team that prides itself on delivering friendly and supportive advice to people when they need it most. You will provide excellent person focused advice and support, offering a wide and varied range of solutions to resolve enquiries for our residents and partner agencies. Candidates must be prepared to handle a high volume of inbound and outbound calls and emails, in a time constrained environment, whilst providing a quality service and have an aptitude for problem-solving. You should have excellent listening skills, a professional and friendly manner and great IT skills. As well as this you will handle written and digital communications, including Live Chat and self-assessment tools received from the public and internal and external colleagues. This may include carers, people with a learning disability, autism, physical or mental health issues and safeguarding concerns within an overall framework of enhancing a person’s wellbeing and maintaining their independence.