Customer Care Administrator

6 months ago


North Shields, United Kingdom Northumbria Primary Care Full time

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

** Previously applicants need not apply**

Ensure all referrals are sent via the appropriate method i.e e-referral system.

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

And any other duties that are relevant to the post.

Working in a busy reception desk dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Dealing with telephone calls from patients, and third parties as appropriate

Scan all incoming patient information into their computerised medical records.

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.

Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.

To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.

Ensuring external mail is posted off daily.

In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

Help out in reception when required.

The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive



  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...


  • North Shields, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a...


  • North Shields, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    To answer telephone calls & respond to all enquires directing the public as appropriate. To provide admin support to nursing & clinical staff. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To provide non clinical advice to patients, relatives, the public and internal &...


  • North Shields, North Tyneside, United Kingdom Care UK Full time

    Job SummaryThis is an exciting opportunity to join our team at Care UK as a Care Team Leader, playing a key role in delivering high-quality care and services to our residents.You will be responsible for leading and managing staff during shifts, developing and implementing effective care plans, and maintaining accurate records of medication administration and...


  • North Shields, North Tyneside, United Kingdom Care UK Full time

    About the JobAs a Care Team Leader at Care UK, you will play a vital role in ensuring the highest standards of care and service delivery.Your responsibilities will include leading and managing staff during shifts, conducting thorough risk assessments, and administering and recording medication accurately and efficiently.Develop and implement effective care...


  • North Shields, North Tyneside, United Kingdom Cera Care Full time

    Cera Care is committed to providing exceptional care and support to individuals in their own homes. As a Care and Support Worker, you will be part of a dedicated team that delivers personalized care, empowering our clients to maintain their independence and dignity.About the RoleThis is an exciting opportunity for someone who is passionate about making a...

  • Care Assistant

    3 months ago


    North Shields, United Kingdom Cera Care Full time

    Join Cera as a Care Assistant in North Tyneside. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...

  • Home Care Assistant

    4 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    We are seeking a compassionate and dedicated Home Care Assistant to join our team at Cera Care in North Shields. As a Care Assistant, you will play a vital role in supporting our clients to live independently in their own homes.About the RoleThis is an excellent opportunity for anyone looking to make a positive difference in people's lives. You will be...


  • North Shields, North Tyneside, United Kingdom Cera Care Full time

    Are you passionate about providing exceptional care and support to individuals in their own homes? Do you want to make a positive impact on people's lives? Look no further! Cera Care is seeking a Companionship and Personal Care Specialist to join our team in North Shields.About the RoleIn this rewarding role, you will provide personalized care and support to...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria... Full time

    Job OverviewNorthumbria Healthcare - NHCT Northumbria is seeking a highly skilled and organized Administrative Support Professional to join its Child & Adolescent Mental Health Services (CAMHS) Administration Team. As an essential member of the team, you will provide administrative support to Consultant Psychiatrists, Psychologists, and other...

  • Administrator

    6 months ago


    North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An opportunity has arisen fora permanent full-time Band 3 Administrator to work in the Northumbria Healthcare Trust Palliative Care team. The post holder will provide a high quality, comprehensive administrative service to enable the efficient running of the Palliative Care service's admin team. Duties will include answering the phone, processing mail,...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Northumbria Healthcare NHS Foundation Trust offers exciting career opportunities for Customer Service and Administration Assistants - Apprenticeship Opportunity. This position provides the chance to develop your skills and gain experience in customer service and administration while studying towards a Level 2 apprenticeship qualification.This 15-month...

  • Administrator

    6 months ago


    North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    We are looking to appoint a band 3 Administrator who is a highly motivated individual to provide administrative support to Community Response Service The post holder will provide a high quality, comprehensive administrative service to managers and clinical professions supporting the efficient running of the service. This post will be based in the Care...


  • North Shields, North Tyneside, United Kingdom Durham Tees Care Ltd Full time

    Compassionate Home Care OpportunityWe are looking for a dedicated and compassionate individual to join our team as a Care Assistant at Durham Tees Care Ltd. In this role, you will provide high-quality care and support to elderly and vulnerable adults in their own homes.About Our BusinessDurham Tees Care Ltd is a family-owned business, providing home care...


  • North Shields, North Tyneside, United Kingdom Collingwood Health Group Full time

    Are you a customer-focused individual with excellent communication skills? Do you have experience working in an administrative role and dealing with members of the public?We are seeking a skilled Healthcare Administrative Assistant to join our team at Collingwood Health Group in North Shields, Tyne And Wear. This full or part-time opportunity involves...

  • Care Coordinator

    6 months ago


    North Shields, United Kingdom Walfinch Home Care Newcastle Full time

    **Overview**: We are seeking a dedicated and organised Care Coordinator to join our team. This role is crucial in ensuring that our clients receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner, combined with excellent organisational and communication skills, are vital to excel in this...


  • North Shields, United Kingdom Inhealth Group Full time

    Please note - The successful candidate will need a full driving license and vehicle for this roleInHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service,...