Customer Care Administrator

5 months ago


North Shields, United Kingdom Northumbria Primary Care Full time

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

Ensure all referrals are sent via the appropriate method i.e. e-referral system.

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

And any other duties that are relevant to the post.

Working in a busy reception desk dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Dealing with telephone calls from patients, and third parties as appropriate

Scan all incoming patient information into their computerised medical records.

To answer telephone calls & respond to all enquires directing the public as appropriate

To provide admin support to nursing & clinical staff.

Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.

To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.

Ensuring external mail is posted off daily.

In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

Help out in reception when required.

T he above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive



  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...


  • North Shields, United Kingdom Northumbria Primary Care Full time

    Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...


  • North Shields, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a...


  • North Shields, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    To answer telephone calls & respond to all enquires directing the public as appropriate. To provide admin support to nursing & clinical staff. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To provide non clinical advice to patients, relatives, the public and internal &...

  • Care Companion

    4 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    Transforming Social Care with Cera CareAt Cera Care, we're revolutionizing the way we deliver social care. As a Care Assistant, you'll play a vital role in enabling people to live longer, healthier, and happier lives in their own homes.With a flexible approach to shifts, including mornings, days, evenings, and nights, you'll have the opportunity to make a...

  • Care Support Worker

    3 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    About the RoleCera Care is seeking a compassionate and dedicated Care Assistant to join our team in North Tyneside. As a Care Assistant, you will play a vital role in supporting our clients to live independently in their own homes.Key ResponsibilitiesAssist with personal care, including continence support, washing, and dressingManage medications and cook or...

  • Care Support Worker

    4 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    At Cera Care, we're seeking a dedicated Care Assistant to join our team. As a Care Assistant, you'll play a vital role in supporting our clients to live independently in their own homes.Key Responsibilities:Assist with personal care, including continence support, washing, and dressingManage medications and cook or prepare hot mealsHelp with domestic tasks...

  • Care Support Worker

    4 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    About the RoleCera Care is seeking a compassionate and dedicated Care Assistant to join our team in North Tyneside. As a Care Assistant, you will play a vital role in supporting our clients to live independently in their own homes.Key ResponsibilitiesAssist with personal care, including continence support, washing, and dressingManage medications and...

  • Care Support Worker

    3 weeks ago


    North Shields, North Tyneside, United Kingdom Cera Care Full time

    At Cera Care, we're seeking a dedicated Care Assistant to join our team in North Tyneside. As a Care Assistant, you'll play a vital role in supporting our clients to live independently in their own homes.Key Responsibilities:Assisting with personal care, including continence support, washing, and dressingManaging medications and administering as...

  • Care Assistant

    2 months ago


    North Shields, United Kingdom Cera Care Full time

    Join Cera as a Care Assistant in North Tyneside. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...

  • Administrator

    5 months ago


    North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An opportunity has arisen fora permanent full-time Band 3 Administrator to work in the Northumbria Healthcare Trust Palliative Care team. The post holder will provide a high quality, comprehensive administrative service to enable the efficient running of the Palliative Care service's admin team. Duties will include answering the phone, processing mail,...

  • Administrator

    5 months ago


    North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    We are looking to appoint a band 3 Administrator who is a highly motivated individual to provide administrative support to Community Response Service The post holder will provide a high quality, comprehensive administrative service to managers and clinical professions supporting the efficient running of the service. This post will be based in the Care...

  • Care Coordinator

    5 months ago


    North Shields, United Kingdom Walfinch Home Care Newcastle Full time

    **Overview**: We are seeking a dedicated and organised Care Coordinator to join our team. This role is crucial in ensuring that our clients receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner, combined with excellent organisational and communication skills, are vital to excel in this...


  • North Shields, United Kingdom ID Support Full time

    Administration Assistant **Responsible to**: HR and Compliance Lead **Key Relationships**: Registered Manager, Service Managers, Team Leaders, Managing Director **Purpose of role**: ID Support / FSO provides services for adults with a learning disability, physical disability, autistic spectrum conditions, mental health and / or challenging behaviour. You...


  • North Shields, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    A vacancy has arisen in the Nursing, Midwifery and Allied Health Professionals Education and Development Teams for an administrative assistant to provide a general clerical and administrative service in support to the multiple teams and professionals within the service. The post holder will use a range of communication skills, including written and oral...

  • Medical Administrator

    5 months ago


    North Shields, United Kingdom 3t Training Services Full time

    **3t is currently looking to recruit a Medical Administrator on a permanent contract located in Newcastle, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...

  • Medical Administrator

    5 months ago


    North Shields, United Kingdom 3t Training Services Full time

    **3t is currently looking to recruit a Medical Administrator on a permanent contract located in Newcastle, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...

  • Medical Administrator

    5 months ago


    North Shields, United Kingdom 3t Training Services Full time

    **3t is currently looking to recruit a Medical Administrator on a permanent contract located in Newcastle, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...