Welfare Support Assistant

5 months ago

South Shields, United Kingdom Nineteen Recruitment Full time

_**Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors.**_
- **We are delighted to be working with a local authority client, recruiting on their behalf for a Welfare Support Assistant, a role that is available on a full time basis.**_
- **This is a medium term and commands a standard hourly rate of £12.02 per hour.**_
- **Job Description**_
- Be the first point of contact for the Welfare Support Service
- Deal with enquiries and referrals from a various sources, ensuring appropriate initial advice, brief assessment of query (triage) and signposting or referral, ensuring accurate recording of enquiries
- Ensure all initial enquiries and requests are dealt with promptly or referred in the most appropriate manner and method
- Respond to all contacts in a polite and courteous manner and obtain all necessary and available information at point of contact
- Receive referrals from the other teams and organisations in line with the rent arrears and all other income related policy and procedures, record and refer on as appropriate
- Provide general administrative function to ensure the efficient running of the Welfare Support Service
- Provide admin duties, including minute taking, making appointments and follow up /reminder calls, recording incoming and outgoing posts, statistical and data collection and inputting, maintaining and ordering of stocks in line with purchasing procedures, typing complex documents, scanning of documents, and filing. You must be able to prioritise work against competing demands
- Ensure relevant and confidential database and information systems are up to date and maintained
- Be committed to personal and professional development
- **Who are Nineteen Recruitment?**_
- **Advantages of working via Nineteen Recruitment**:_
- _**Weekly pay paid via a PAYE equivalent model (at no cost to worker)**_
- _**Excellent level of support from the agency whilst you're in role**_
- _**Agency support with ongoing training / refresher training needs**_
- _**A point of contact between the worker and the client/place of work**_
- _**Offers the ultimate in flexible working**_
- _**You will be kept informed of any new and relevant work opportunities coming up in the future**_
- **Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.**_

**Salary**: £12.02 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Do you have a DBS on the update service?

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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