Patient Navigator

2 weeks ago

St Neots, United Kingdom OneMedicalGroup Full time

Job summary

St Neots Health Centre is looking for Patient Navigators.

Are you looking to join a dynamic and friendly team in a healthcare setting? We are currently seeking a motivated individual to join our busy administrative team at St Neots Health Centre.

Main duties of the job

As part of our administration team you will play a crucial role in ensuring the smooth and efficient operation of our surgery. You will be a confident communicator with a friendly and welcoming nature, who is not put off by a fast paced and demanding environment.

Prior experience within a GP practice experience is desirable but not essential.

About us

OneMedical Groupwas founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'.

We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

Job description

Job responsibilities

The job holderwill have to:

Greet patients and visitors, advising them of their appointments and checking them in Answering telephone calls and managing patient inquiries with professionalism and empathy. Scheduling appointments and managing the appointment calendar effectively. Issuing prescriptions and handling prescription requests from patients and pharmacies. Dealing with patient queries in person, over the phone, and via email. Handling and accurately recording incoming and outgoing correspondence, including letters and emails. Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Complete the surgery administration, including registrations and deductions

Location:St Neots Health Centre, Moore's Walk, Saint Neots PE19 1AG

System used : SystemOne

Why join us?

Our Benefits;

NHS Pension with Employer Contribution 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Maternity/Paternity Support, Adoption pay Special and Significant Event Leave Family friendly employment policies Continued personal and professional development Participation in OMGs refer a friend scheme Internal wellbeing support through OMGs Wellbeing Advisors Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

We reserve the right to close this advert early.

Person Specification

Experience

Essential

Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided

Desirable

Desirably have prior experience as patient navigator

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