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Content Designer

1 month ago

Leeds, United Kingdom Yorkshire Building Society Full time

As Content Designer, you will be responsible for delivering an excellent content experience for our customers and colleagues. You will work in YBS' 'Help & Support' team alongside other content designers, a product owner, conversations designers and content delivery. You will work closely with our Customer Services colleagues helping them turn processes into knowledge articles that can be used across YBS channels to support our customers.

This is a hybrid role with remote working and some onsite presence in our central Leeds or Bradford offices.


About the role


As Content Designer, you’ll be part of our thriving Content Design Team. Our purpose is to ensure that every single page and screen is operating to our high standards and meeting customer needs. The Content Design are a friendly, learning focussed group of people, striving to improve their impact on our customer and colleagues outcomes using modern content design practices. This is also not your average content design role, we are actively looking at different ways to deliver help and support, including AI.

We’re at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. We’re looking for people who want to be more than a cog in a machine, shaping our ways of working and developing best practise as well as delivering change.

You’ll report to the Content Design Manager and be supported by the Help & Support Product Owner.


About you


You’ll be curious and always restless to learn more and improve how we work. You understand that expertise is a journey, not an end point. You will have

  • Demonstrated expertise and a proven track record in Content Design, including structuring information effectively for knowledge dissemination.

  • Collaborated within a multi-disciplinary team, including Designers, Business Analysts, Developers, among others.

  • Crafted and refined user-centred content and journeys, achieving efficiency and high-quality standards.

  • Employed analytics, user feedback, and research to discern user needs, chart user journeys, and shape content strategy.

  • Possess strong interpersonal skills, excelling in collaboration, influence, and championing positive customer experiences.

  • Skilled in managing personal workload and proactively contributing to team efforts.


About us


At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.


Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.



About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

  • Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

  • Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

  • My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.


Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on recruitment@ybs.co.uk

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date