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Content Designer

2 months ago

Leeds, United Kingdom Pontoon Solutions Full time

Content designer

Leeds – hybrid

6 month contract


Who we're looking for

We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.


About the Role

Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.

You’ll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.


It’ll be your role to:

  • Create engaging, readable, accessible content that gives our customers great digital experiences.
  • Develop genuine empathy for people, understanding their needs, aspirations and challenges.
  • Take ownership as the content expert in an agile environment.
  • Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
  • Share expertise to help shape the overall design approach.
  • Provide consistency in the way we have conversations with customers across topics and touchpoints.
  • Promote and demonstrate how effective writing helps customers.


Skills and experience that we’re looking for;

  • Experience as a UX writer, conversation designer, or content designer.
  • Familiarity working in a complex landscape – ideally financial services.
  • A collaborative mindset ready to be a part of a busy multi-disciplinary team.
  • Flexibility in writing on-brand content in multiple tones of voice.
  • Confidence in writing concise, clear and consistent copy for different channels.
  • The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
  • Experience using and collaborating in Design platforms, such as Figma.


If you believe you have the experience required, please apply with your CV now for instant consideration


TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.